28 November 2018

Facebook must police Today In, its local news digest launching in 400 cities


Facebook has a new area of its app it will have to police for fake news and biased sensationalism. Facebook is launching “Today In”, its local news aggregator it began testing in January, in 400 small to medium-sized US cities. It’s also now testing it in its first overseas spot in Australia. iOS and Android users can open the Today In bookmark or opt in to getting digests of its local news in their feed. The feature includes previews that link out to news sites about top headlines, current discussions, school announcements and more.

“We have a number of misinformation filters in place to ensure that fake news and clickbait does not surface on Today In. We also provide people the ability to report suspicious content on Facebook and within Today In specifically” a Facebook spokesperson tells me. “The misinformation filters are the same across Facebook that we’ve previously talked about – downranking clickbait, ratings from third-party fact checkers” they said. However, “the content in the surface is pulled by algorithm”, so there’s always a chance that problematic content slips through. For now, there will be no ads in Today In.

 

 

Facebook is also now testing Local Alerts with 100 local government and first responder Pages that can be issued to inform citizens about urgent issues or emergencies, such as where to take shelter from a hurricane. The Local Alerts are delivered via News Feed, Today In, and Pages can also target users with notifications about them. Again, while Facebook may be vetting which Pages get access to the Local Alerts feature, it must closely monitor to make sure they’re using it to provide vital info to their communities rather than just grab traffic at sensitive moments.

Facebook is hoping to fill a void after surveys found 50 percent of users wanted more local news through Facebook. It previously tested Today In with New Orleans, La.; Little Rock, Ark.; Billings, Mont.; Peoria, Ill.; Olympia, Wash.; and Binghamton, N.Y. The feature could give local outlets a referral traffic boost that could help offset the fact that Facebook has drained ad dollars from journalism into its own News Feed ads. And to make sure “news deserts” without enough local outlets still have robust Today In sections, Facebook will collect headlines from surrounding areas.

But the launch also opens up a new vector for policy issues, and it’s curious that Facebook would push forward on this given all its policy troubles as of late. It will have to ensure that Today In only aggregates content from reliable and fact-focused local outlets and doesn’t end up peddling fake news. But that in turn could open it to criticism suggesting it’s biased against fringe political outlets that believe their clickbait is the real story.

Users who want to check if they have access to Today In can visit this interactive map. The list includes Facebook’s hometown of Menlo Park and nearby Oakland, but not San Francisco. It’s also skipping big cities like New York and Washington, D.C. in favor of places like Mobile, Alabama; and Provo, Utah.

To find the mobile-only feature in Facebook (there’s no desktop version), users will hit the three-line “More” hamburger button and scroll down looking for “Today In [their city]”. Otherwise, they may stumble across one of its digests showing the headlines, thumbnail images, and publications for three of the biggest local news stories.

After tapping through or opening the Today In bookmark, they’ll be able to horizontally swipe through different sections like In The News that features recent stories and can be toggled to display sports. As per usual, Facebook isn’t above promoting its own content, like user and Page News Feed posts discussing local topics, Groups you could join, or Events you could RSVP to. Once you hit the end of a daily edition, you’ll see a “You’re all caught up” notice, similar to Instagram’s feature designed to keep you from over-scrolling.

Facebook infamously turned away from news in favor of content from friends at the start of 2018, precipitating a significant decline in News Feed reach and referral traffic for links to articles. That left a lot of outlets feeling burned, as many had staffed up thanks to the that flow of traffic and the ad dollars it generated. Now some are having to lay off journalists, especially those making video content that Facebook also dialed down.

By resurfacing local news, Facebook could help strengthen ties in local communities as part of its new mission statement to “bring the world closer together”. But if that news contains heavy partisan bias or hypes up nothingburgers, it could lead to more polarization. Facebook already has trouble finding enough third-party fact checkers to verify viral news stories. Now it may expose itself to even more liability to be the arbiter of truth now that it’s fragmented the news space into hundreds of distinct digests.

This conundrum will play out again and again. Facebook wants to keep pushing forward with product launches it thinks can help society, but it in turn takes on even greater responsibility to protect us that it hasn’t proven it deserves.


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Facebook must police Today In, its local news digest launching in 400 cities


Facebook has a new area of its app it will have to police for fake news and biased sensationalism. Facebook is launching “Today In”, its local news aggregator it began testing in January, in 400 small to medium-sized US cities. It’s also now testing it in its first overseas spot in Australia. iOS and Android users can open the Today In bookmark or opt in to getting digests of its local news in their feed. The feature includes previews that link out to news sites about top headlines, current discussions, school announcements and more.

“We have a number of misinformation filters in place to ensure that fake news and clickbait does not surface on Today In. We also provide people the ability to report suspicious content on Facebook and within Today In specifically” a Facebook spokesperson tells me. “The misinformation filters are the same across Facebook that we’ve previously talked about – downranking clickbait, ratings from third-party fact checkers” they said. However, “the content in the surface is pulled by algorithm”, so there’s always a chance that problematic content slips through. For now, there will be no ads in Today In.

 

 

Facebook is also now testing Local Alerts with 100 local government and first responder Pages that can be issued to inform citizens about urgent issues or emergencies, such as where to take shelter from a hurricane. The Local Alerts are delivered via News Feed, Today In, and Pages can also target users with notifications about them. Again, while Facebook may be vetting which Pages get access to the Local Alerts feature, it must closely monitor to make sure they’re using it to provide vital info to their communities rather than just grab traffic at sensitive moments.

Facebook is hoping to fill a void after surveys found 50 percent of users wanted more local news through Facebook. It previously tested Today In with New Orleans, La.; Little Rock, Ark.; Billings, Mont.; Peoria, Ill.; Olympia, Wash.; and Binghamton, N.Y. The feature could give local outlets a referral traffic boost that could help offset the fact that Facebook has drained ad dollars from journalism into its own News Feed ads. And to make sure “news deserts” without enough local outlets still have robust Today In sections, Facebook will collect headlines from surrounding areas.

But the launch also opens up a new vector for policy issues, and it’s curious that Facebook would push forward on this given all its policy troubles as of late. It will have to ensure that Today In only aggregates content from reliable and fact-focused local outlets and doesn’t end up peddling fake news. But that in turn could open it to criticism suggesting it’s biased against fringe political outlets that believe their clickbait is the real story.

Users who want to check if they have access to Today In can visit this interactive map. The list includes Facebook’s hometown of Menlo Park and nearby Oakland, but not San Francisco. It’s also skipping big cities like New York and Washington, D.C. in favor of places like Mobile, Alabama; and Provo, Utah.

To find the mobile-only feature in Facebook (there’s no desktop version), users will hit the three-line “More” hamburger button and scroll down looking for “Today In [their city]”. Otherwise, they may stumble across one of its digests showing the headlines, thumbnail images, and publications for three of the biggest local news stories.

After tapping through or opening the Today In bookmark, they’ll be able to horizontally swipe through different sections like In The News that features recent stories and can be toggled to display sports. As per usual, Facebook isn’t above promoting its own content, like user and Page News Feed posts discussing local topics, Groups you could join, or Events you could RSVP to. Once you hit the end of a daily edition, you’ll see a “You’re all caught up” notice, similar to Instagram’s feature designed to keep you from over-scrolling.

Facebook infamously turned away from news in favor of content from friends at the start of 2018, precipitating a significant decline in News Feed reach and referral traffic for links to articles. That left a lot of outlets feeling burned, as many had staffed up thanks to the that flow of traffic and the ad dollars it generated. Now some are having to lay off journalists, especially those making video content that Facebook also dialed down.

By resurfacing local news, Facebook could help strengthen ties in local communities as part of its new mission statement to “bring the world closer together”. But if that news contains heavy partisan bias or hypes up nothingburgers, it could lead to more polarization. Facebook already has trouble finding enough third-party fact checkers to verify viral news stories. Now it may expose itself to even more liability to be the arbiter of truth now that it’s fragmented the news space into hundreds of distinct digests.

This conundrum will play out again and again. Facebook wants to keep pushing forward with product launches it thinks can help society, but it in turn takes on even greater responsibility to protect us that it hasn’t proven it deserves.


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Google Fi now officially supports most Android devices and iPhones


Google is making a major move to expand the availability of its Fi wireless service.

It’s been a few years since Google launched Project Fi with the promise of doing things a bit differently than the large carriers. Because it could switch between the cell networks of multiple providers to give you the best signal, the service only ever officially supported a select number of handsets. You could always trick it by activating the service on a supported phone and then moving your SIM card to another (including an iPhone), but that was never supported.

That’s changing today, though. The company is opening up Fi — and renaming it to Google Fi — and officially expanding device support to most popular Android phones, as well as iPhones. Supported Android phones include devices from Samsung, LG, Motorola and OnePlus. iPhone support is currently in beta, and there are a few extra steps to set it up, but the Fi iOS app should now be available in the App Store.

One thing you might not get with many of the now-supported phones is the full Fi experience, with network switching and access to Google’s enhanced network features, including Google’s VPN network. For that, you’ll still need a Pixel phone, the Moto G6 or any other device that you can buy directly in the Fi store.

Fi on all phones comes with the usual features, like bill protection, free high-speed international roaming and support for group plans.

To sweeten the deal, Google is also launching a somewhat extraordinary promotion today: If you open a new Fi account — or if are an existing user — you can buy any phone in the Fi shop today and get your money back in the form of a travel gift card that you can use for a flight with Delta or Southwest, or lodging with Airbnb and Hotels.com. There’s some fine print, of course (you need to keep your account active for a few months, etc.), but if you were looking at getting Fi anyway, like to travel and want to get a Pixel 3 XL, that’s not a bad deal at all.

The fine print is below:

Travel on Fi with Any Device Purchase Promotion Terms (Google Fi)

Limited time, 24-hour offer applies to any qualifying device purchased from fi.google.com from 11/28/18 12:00 AM PT through 11/28/18 11:59 PM PT, or while supplies last. When you purchase a qualifying device on fi.google.com, you can redeem a travel gift card in the amount you paid for the device, excluding taxes (details below).

To qualify for this promotion, a device must be activated within 15 days of device shipment and remain active for 60 consecutive days within 75 days of device shipment. The device must be activated within the same plan that was used to purchase the device. Activation must be for full service (i.e., activation does not apply to a data-only SIM).

This offer is available for new Google Fi customers as of 11/28/18 12:00 AM PT and existing, active Google Fi customers. If the customer is new to Google Fi, the customer must transfer (port-in) their current personal number over to Google Fi during sign up. The number being transferred must be currently active and have been active with the previous carrier and the customer since 8/28/18 12:00 AM PT.

After the terms have been satisfied, the customer will receive an email from Google Fi (around 75 – 90 days after device activation) with instructions on how to obtain a gift card from Tango subject to Tango’s terms and conditions. The user can redeem gift card amounts with select travel partners: Airbnb, Delta Airlines, Hotels.com, and Southwest Airlines. Gift cards may also be subject to the terms of the travel partners.

If Fi service is paused for more than 7 days or cancelled within 120 days of activation, the value of the gift card will be charged to your Google Payments account to match the purchased price of the device. Limit one per person. This offer is only available for U.S. residents ages 18 and older, and requires Google Payments and Google Fi accounts. Unless otherwise stated, this offer cannot be combined with other offers. Offer and gift card redemption are not transferable, and are not valid for cash or cash equivalent. Void where prohibited.


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Google Fi now officially supports most Android devices and iPhones


Google is making a major move to expand the availability of its Fi wireless service.

It’s been a few years since Google launched Project Fi with the promise of doing things a bit differently than the large carriers. Because it could switch between the cell networks of multiple providers to give you the best signal, the service only ever officially supported a select number of handsets. You could always trick it by activating the service on a supported phone and then moving your SIM card to another (including an iPhone), but that was never supported.

That’s changing today, though. The company is opening up Fi — and renaming it to Google Fi — and officially expanding device support to most popular Android phones, as well as iPhones. Supported Android phones include devices from Samsung, LG, Motorola and OnePlus. iPhone support is currently in beta, and there are a few extra steps to set it up, but the Fi iOS app should now be available in the App Store.

One thing you might not get with many of the now-supported phones is the full Fi experience, with network switching and access to Google’s enhanced network features, including Google’s VPN network. For that, you’ll still need a Pixel phone, the Moto G6 or any other device that you can buy directly in the Fi store.

Fi on all phones comes with the usual features, like bill protection, free high-speed international roaming and support for group plans.

To sweeten the deal, Google is also launching a somewhat extraordinary promotion today: If you open a new Fi account — or if are an existing user — you can buy any phone in the Fi shop today and get your money back in the form of a travel gift card that you can use for a flight with Delta or Southwest, or lodging with Airbnb and Hotels.com. There’s some fine print, of course (you need to keep your account active for a few months, etc.), but if you were looking at getting Fi anyway, like to travel and want to get a Pixel 3 XL, that’s not a bad deal at all.

The fine print is below:

Travel on Fi with Any Device Purchase Promotion Terms (Google Fi)

Limited time, 24-hour offer applies to any qualifying device purchased from fi.google.com from 11/28/18 12:00 AM PT through 11/28/18 11:59 PM PT, or while supplies last. When you purchase a qualifying device on fi.google.com, you can redeem a travel gift card in the amount you paid for the device, excluding taxes (details below).

To qualify for this promotion, a device must be activated within 15 days of device shipment and remain active for 60 consecutive days within 75 days of device shipment. The device must be activated within the same plan that was used to purchase the device. Activation must be for full service (i.e., activation does not apply to a data-only SIM).

This offer is available for new Google Fi customers as of 11/28/18 12:00 AM PT and existing, active Google Fi customers. If the customer is new to Google Fi, the customer must transfer (port-in) their current personal number over to Google Fi during sign up. The number being transferred must be currently active and have been active with the previous carrier and the customer since 8/28/18 12:00 AM PT.

After the terms have been satisfied, the customer will receive an email from Google Fi (around 75 – 90 days after device activation) with instructions on how to obtain a gift card from Tango subject to Tango’s terms and conditions. The user can redeem gift card amounts with select travel partners: Airbnb, Delta Airlines, Hotels.com, and Southwest Airlines. Gift cards may also be subject to the terms of the travel partners.

If Fi service is paused for more than 7 days or cancelled within 120 days of activation, the value of the gift card will be charged to your Google Payments account to match the purchased price of the device. Limit one per person. This offer is only available for U.S. residents ages 18 and older, and requires Google Payments and Google Fi accounts. Unless otherwise stated, this offer cannot be combined with other offers. Offer and gift card redemption are not transferable, and are not valid for cash or cash equivalent. Void where prohibited.


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YouBionic adds creepy hands to SpotMini, the creepy robot dog


If you’ve ever wanted to add creepy, 3D-printed hands to your creepy robot dog, YouBionic has you covered. This odd company is offering an entirely 3D-printed arm solution for the Boston Dynamics SpotMini, the doglike robot that already has an arm of its own. YouBionic is selling the $179 3D models for the product that you can print and assemble yourself.

This solution is very skimpy on the details but as you can see it essentially turns the SpotMini into a robotic centaur, regal and majestic as those mythical creatures are. There isn’t much description of how the system will work in practice – the STLs include the structural parts but not the electronics. That said, it’s a fascinating concept and could mean the beginning of a truly component-based robotics solution.


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Popper


Popper

It turns out some Google staff do believe in controversial plan to re-enter China


Google’s controversial plan to launch products custom made for China has been panned by politicians, free speech advocates, ex-staff and many others, but there appears to be some support within Google from employees who actually favor the strategy.

Under a project code-named “Dragonfly,” Google is reportedly planning to introduce a censored search product and a news app in what would mark a remarkable return to China after the firm left in 2010.

The services have triggered a wave of controversy since word of them was first reported in August. Just this week, a public memo written by current Google staff urged that Dragonfly should be dropped because it “aids the powerful in oppressing the vulnerable.” The internal backlash has been fairly well covered, but there is also support inside the search giant. A pro-Dragonfly letter that has been in circulation for a number of weeks has picked up 500 signatures in an effort to stop the project from being dropped.

The letter — which was provided to TechCrunch by a source within Google — principally argues that China is part of Google’s wider mission of connecting people with information.

Here’s a core excerpt:

Dragonfly is well aligned with Google’s mission. China has the largest number of Internet users of all countries in the world, and yet, most of Google’s services are unavailable in China. This situation heavily contradicts our mission, “to organize the world’s information and make it universally accessible and useful”. While there are some prior success, Google should keep the effort in finding out how to bring more of our products and services, including Search, to the Chinese users.

That’s a pretty simplistic take on the situation but, in fairness, the letter does concede that Dragonfly is a “challenging product” that could “end up doing more harm than good.” Simply dumping it, the employees argue, would miss out on a chance to “learn how different approaches may work out in China.”

The letter is unsigned — unlike yesterday’s anti-Dragonfly memo, which is on Medium — and it is tempting to cast it as some artificial, management-led response to the situation; particularly since Google CEO Sundar Pichai is due to face Congress next week. However, TechCrunch understands that it was submitted anonymously by an employee using an internal system.

It is not surprising to see some at Google argue in favor of entering China — there are over 85,000 people working for Google, that’s a lot of opinions and viewpoints as we’ve seen before — but it is difficult to present a credible argument that the move is anything but financially-driven. And again, Google is an absolutely massive company. Somewhere else, 500 people might be a statistically significant number but at Google the letter represents barely half of one percent of the company. The same criticism can be leveraged at other letters of this kind that collect signatures and attract attention to issues — it’s important to remember that they don’t necessarily represent prevailing sentiment.

Search still makes up the bulk of Google’s revenues and, with China’s the largest market in the world for smartphone users, app spending and more, the company is leaving money off the table by opting out of the country.

Unlike many hot button issues in Silicon Valley, controversy over Google’s Dragonfly project doesn’t break down along domestic political party lines. It’s rare to find an issue that Vice President Mike Pence and left-leaning free speech advocates agree on — a fact that makes the apparent internal support for Dragonfly even more puzzling.

For better or worse, it’s usually easier to understand positions motivated specifically by partisan animus. We’re likely to hear American politicians on both sides of the aisle take a swing at Google on the issue next week when Google CEO Sundar Pichai appears before the House Judiciary Committee.

There may be a legion of principled engineers with good intentions who live and work far from China, but the real question is what the strategy of those leading Dragonfly and other initiatives is. And, on that question, there is a lot of uncertainty.

Former Googlers in Asia have told TechCrunch that they don’t believe Google’s management grasps the significance of re-entry into China. It’s a tough question and this memo, despite gaining some popularity, doesn’t really offer a particularly compelling or different answer. It does show, however, that some people in Google still believe that the company is focused on doing good. That’s something — both with respect to Google’s peers in the tech industry (Yes, that’s you, Facebook), and in light of Google’s own assorted recent ethical crises.

Here’s the pro-Dragonfly letter in full:

Dragonfly is Google’s Mission, Too

Dear Googlers,

Project Dragonfly, which aims at bringing Search back to China, has been a source of controversy since revealed. Some expect Dragonfly to bring benefits to the Chinese users and support it; others have concerns of adhering to censorship and surveillance requirements by the Chinese government and oppose it. Some are comparing it to Maven and have even resigned to call for cancellation.

We understand that Googlers are diverse: Googlers vary in their backgrounds and values, and hence, may focus on different aspects of Dragonfly and have different expectations. Nonetheless, we believe that continuing work on Dragonfly is needed, and will be helpful to all Googlers regardless of their backgrounds and expectations.

Dragonfly is well aligned with Google’s mission. China has the largest number of Internet users of all countries in the world, and yet, most of Google’s services are unavailable in China. This situation heavily contradicts our mission, “to organize the world’s information and make it universally accessible and useful”. While there are some prior success, Google should keep the effort in finding out how to bring more of our products and services, including Search, to the Chinese users.

Dragonfly still faces many difficulties and uncertainties, which can only be resolved by continuing efforts. The regulation requirements set by the Chinese government (like censorship) makes Dragonfly a challenging project. If we are not careful enough, the project can end up doing more harm than good. In any case, only with continuing efforts on Dragonfly can we learn how different approaches may work out in China, and find out if there is a way that is good for both the Chinese users and Google. Even if we fail, the findings can still be useful for bringing other services to China.

Given the good motivation and the challenging nature of the project, we believe that Google should continue on Dragonfly, which benefits both Google and the massive user base in China.

We hereby request you to sign and support Project Dragonfly to be continued and fully explored.

Signed


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The Alexa-enabled Big Mouth Billy Bass is real and now for sale


In September, Amazon launched its Alexa Gadgets Toolkit into beta, allowing hardware makers to build accessories that pair with Amazon Echo over Bluetooth. Today, one of the most memorable (and quite ridiculous) examples of that technology is going live. Yes, I’m talking about the Alexa-enabled Big Mouth Billy Bass, of course. You know, the talking fish that hangs on the wall, and has now been updated to respond to Alexa voice commands?

Amazon first showed off this technology over a year ago at an event at its Seattle headquarters, then this fall confirmed the talking fish would be among the debut products to use its new Alexa Gadgets Toolkit.

The toolkit lets developers build Alexa-connected devices that use things like lights, sound chips or even motors, in order to work with Alexa interfaces like notifications, timers, reminders, text-to-speech, and wake word detection.

The talking fish can actually do much of that.

According to the company’s announcement, Big Mouth Billy Bass can react to timers, notifications, and alarms, and can play Amazon Music. It can also lip sync to Alexa spoken responses when asked for information about the weather, news, or random facts.

And it will sing an original song, “Fishin’ Time.”

When the gadget is plugged in and turned on, it responds: “Woo-hoo, that feels good!”

(Oh my god, who is getting this for me for Christmas?)

“This is not your father’s Big Mouth Billy Bass,” said Vice President of Product Development at Gemmy Industries, Steven Harris, in a statement about the product’s launch. “Our new high-tech version uses the latest technology from Amazon to deliver a hilarious and interactive gadget that takes everyday activities to a fun new level.”

The fish can be wall-mounted on displayed using an included tabletop easel, the company also says.

The pop culture gag gift was first sold back in 1999, and is now updating is brand for the Alexa era.

Obviously, Big Mouth Billy Bass is not a product that was ever designed to be taken seriously – but it should be interesting to see if the updated, “high-tech version” has any impact on this item’s sales.

The idea to integrate Alexa into the talking fish actually began in 2016, when an enterprising developer hacked the fish to work with Alexa much to the internet’s delight. His Facebook post showcasing his work attracted 1.8 million views.

The Alexa-connected fish is $39.99 on Amazon.com.

(h/t Business Insider)


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Google’s Sundar Pichai will reportedly face Congress next week


Google may have dodged a raised right hand moment on the Hill this year as top executives from Twitter and Facebook faced Congress, but the company will now have its own time in the hot seat.

According to the Washington Post, Google CEO Sundar Pichai will appear before the House Judiciary Committee on December 5, just one week from today. While there are any number of reasons that Congress might want to hear from Google, Pichai’s appearance will reportedly serve as a response to unsubstantiated claims that Google has an anti-conservative bias.

Pichai agreed to testify some time this year back in September at the request of House Majority Leader Kevin McCarthy, one vocal critic who has accused the company of algorithmic bias. While that issue might still be at the forefront for some committee Republicans, getting the company’s chief executive on the stand will open the entire can of worms on Google’s recent controversies.

For Google, a lot has happened since September. For one, the company is still dealing with internal and external criticism about its plans to build a search engine tailored to meet China’s censorship specifications. In October Google also revealed that it was aware of a bug in Google+ that exposed user data dating all the way back to 2015. As recently as this month, Google has been dealing with walkouts and a widespread backlash against its handling of sexual harassment cases within the company. And that’s just to name a few.

Needless to say, Pichai will have plenty to answer for in his time on the witness stand. Assuming the plan goes forward as reported, we can expect House Republicans and Democrats alike to come out swinging on their pet issues in a likely lengthy and wide-ranging testimony.


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LG replaces the head of its struggling mobile business after just one year


Mission impossible: a new executive at LG is charged with fixing the company’s long-time loss-making smartphone division following a leadership change.

Hwang Jeong-hwan took the job as president of LG Mobile Communications last October, and this week he LG announced that he will be replaced by Brian Kwon, who is head of LG’s hugely profitable home entertainment business, from December 1.

“Mr. Kwon played a critical role in transforming LG’s TV, audio and PC business into category leaders and his knowledge and experience in the global marketplace will be instrumental in continuing LG’s mobile operations turnaround,” LG wrote in an announcement.

The company said Jeong-hwan had “successfully bolstered the operation’s quality assurance and product development efficiency.”

Those are interesting words, none of them mention the crisis that has seen LG’s mobile business continue to post big losses. This year to date, it lost the wider company some $410 million, including a $130.5 million net loss in the last quarter. In contrast, Kwon’s unit was the standout performer of the quarter, generating total sales of 3.71 trillion RKW ($3.31 billion) and a 325.1 billion KRW ($289.9 million) profit

That burn rate was cut during Hwang Jeong-hwan’s tenure, but it seems like there’s still much work to be done. Kwon — who LG describes as a “turnaround expert” — will combine his new role at the mobile business with his existing position as president of LG’s Home Entertainment Company. Hwang Jeong-hwan will move on to lead the company’s “Convergence Business Development Office.”

LG has also shuffled at the top of the tree. CEO Jo Seong-jin will “focus more on strategy and planning for the future” with president and CFO David Jung taking over a number of day-to-day responsibilities. LG has also restructured its vehicle component and business services divisions.


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How to Cancel Audible in 6 Easy Steps


cancel-audible

Where can you ask Jeremy Irons, Jake Gyllenhaal,  Bryan Cranston, and Kate Winslet to whisper in your ear? Amazon’s Audible is the world’s largest seller of audiobooks. Is that making you think twice about cancelling your Audible subscription? Even then, let’s see how to cancel an Audible subscription in a few easy steps.

If you are an audiobook lover, then”Is Audible worth it?” is a legitimate question. You also might have your own genuine reason to cancel your Audible account. Is it any of the ones below?

Reasons for Cancelling an Audible Subscription

Audible has a lot of pros for audiobook lovers. But there could be a few personal negatives for you too. One of them might be your main reason.

  • The Audible monthly subscription is too high for the single monthly credit.
  • You dislike Audible’s recommendation system as it does not surface the titles you need.
  • The reason for using the app has changed: For instance, you drove a lot earlier and now you don’t.
  • You comprehend more when you read rather than listen.
  • There are cheaper alternatives to Audible audiobooks.

Your reason might not be on the above shortlist, but Audible makes it easy to cancel a subscription in a few clicks.

How to Cancel an Audible Subscription

With your reason decided, you can set out to cancel your Audible subscription. We will look at the simple step-by-step process first and then get into a few more guidelines that you should be aware of.

  1. Log into the Audible desktop site. You cannot cancel a subscription from the  Audible phone or tablet app.
  2. Click on the dropdown arrow next to your name and select Account Details.
    Log into the Audible desktop site.
  3. Click Cancel membership at the bottom of the “View membership details” section.
    Click Cancel membership
  4. In the next screen, Audible asks you for a feedback on the reasons for the cancellation. Explain your reasons and click the Cancel Membership button.
    Audible Cancellation Feedback
  5. Depending on your location and reasons for cancellation, Amazon might offer you an alternative. For instance, it might suggest a pre-paid membership plan instead of a recurring plan. It can also offer you a “special” plan in an effort to indude you to stay on. Continue the cancellation steps if you are not interested in the service.
    Audible offer
  6. Sign again into Amazon Audible to confirm your cancellation. After you cancel, an automated email will be sent to you as proof of your cancellation.

Any problems? Head to the Customer Service page and contact the support desk.

Before You Cancel Your Audible Subscription

Before you hit the orange cancel button, read through these points. Amazon also highlights them on its Help page.

  • You can cancel the monthly recurring plan only. Prepaid plans cannot be cancelled as they will just expire.
  • Cancel your membership from the desktop site. Audible does not allow you to cancel any plans from the mobile apps. But you can use the desktop versions in Chrome and Safari to access the site and go through the process.
  • Unused credits are also cancelled with the subscription. Make sure to use them before you cancel. You cannot transfer them to anyone else.
  • Keep listening to your audiobook collection. You retain the use of your old audiobook library and can download them again.
  • Cancel before the next billing cycle. Manage all your online subscriptions and cancel it before the next payment cycle starts. Also, cancel your subscription if you are in the trial period if you do not want to be billed when the trial ends.
  • You can still purchase Audible books. But you won’t be able to take advantage of special discounts, deals, and special Audible features like an audiobook exchange or returns.

5 Alternatives to Canceling Your Audible Account

The one-month Audible trial period with your choice of books is the ideal first step to see if it’s for you. But let’s say you have waded in and now are unsure about your commitment to the service. One of the most common reasons is lack of time.

You can give it one more shot before you take the nuclear option with a few suggested steps.

  1. Switchover to a lower priced plan. Tailor your subscription to your listening habits. Audible offers several membership plans and the option to switch plans anytime. Click the Switch Membership button located below “Your Membership” section.
    Audible Membership Plans
  2. Take a hiatus. Some marketplaces (like U.S and U.K) will allow you to put your membership on hold. But only if you have a monthly recurring plan. Also, an account can be on hold only once every 12 months. This hold can be anywhere between one to three months. You won’t be charged a membership fee, but you will also not receive any new credits or free access to audio shows.
  3. Try it with a special offer. As I explained before, Audible can sometimes offer you a special package when you go through the cancellation steps. It can be an incentive to build an audiobook listening habit for another three months at a good discount. After all, a good motivational audiobook can even change your life in little ways.
  4. Use an Audible Promotional Code. Promotional codes can help you to reduce the membership fees and help extend your association with the service. Search for Amazon promotional codes.
  5. Tune others into Family Library Sharing. You can set up an Amazon Household Library and share your audiobooks.

Saying Goodbye to Audible

Audible Cancellation Mail

Maybe, it’s time to cut the cord. Maybe, you haven’t had the good luck to cobble together a few hours for an audiobook. But sometimes the cancellation process itself is so daunting with that difficult to find button. The good news is that Amazon makes it easy to let go. Though, it does make a last-ditch attempt to hold on to you. And it does use a simple blue “text” button instead of a flaring red one!

If it’s not the issue of membership cost with you, then look into some of these Audible insider tips. They might help you maximize the credits you have lying around before you jump out.

Read the full article: How to Cancel Audible in 6 Easy Steps


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Google Maps biz reviews can now include hashtags


Google Maps has quietly rolled out a new feature aimed at helping users discover places others have recommended: it now supports hashtags in reviews. For example, if you’re reviewing a restaurant that would make an excellent #datenight spot, you can simply add the appropriate hashtag. Or if the business is #familyfriendly or #wheelchairaccessible, you can note those sorts of things, too.

Google suggests that users add up to five hashtags per review, and place them at the end of the review to make the text easier to read.

The company confirmed to TechCrunch support for hashtags rolled out globally just over a week ago on Android devices. So far, it had only been announced to members of Google Maps’ Local Guides program — the program that rewards its members for sharing their reviews, photos and knowledge about businesses and other places they visit.

Guides were told they can go back and add hashtags to their old reviews, as well as include them on new ones.

In addition to helping people find restaurants by cuisine or dietary needs (e.g. #vegetarian), hashtags can also highlight local attractions as #goodforselfies or a great place for #sunsetviews, Google suggested. The tags can note the accessibility features offered, too — like if there’s a wheelchair ramp or an audio menu available.

But unlike on Instagram and other social apps, the hashtags in reviews need to be specific to be useful. Google says that general terms like #love or #food won’t be helpful. 

The feature on its own may seem like a minor, if handy, addition to Google Maps. However, it arrives at a time when Google Maps has been getting upgraded to better challenge Facebook’s Pages platform.

For example, Maps in October added a new “follow” feature, which allows users to track businesses in order to hear about their news, sales, deals, events and more. This month, Google rolled out a revamped My Business app so business owners could easily update their Maps profile page with new content — including the news they wanted to share with followers. They also can use the app to view and respond to reviews and messages.

With the addition of hashtags in reviews, Google Maps could become a better discovery platform for businesses and other places, and possibly even a social recommendations platform. Google Guides were told to use the hashtag #LetsGuide to point users to their own personal recommendations of favorite places. To what extent they’ll adopt that tag, of course, still remains to be seen.

To use the new hashtags feature, you just tap the blue link when you see one listed in a review to be taken to a list of the other nearby places that have the same tag, Google says. The company didn’t say when the feature would make its way to iOS or the web.


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The Word of the Year Is… Misinformation


It’s that time of year when various publications decide their “…” of the year. And in the case of dictionaries it’s the word of the year. Dictionary.com has decided that its word of the year for 2018 is “misinformation”. Which, ironically, isn’t misinformation.

When Disinformation Becomes Misinformation

Misinformation is a word that, according to Dictionary.com, has been around since the 1500s. However, its use has spread in recent years thanks to the spread of misinformation being disseminated via biased news sources and social media users.

Dictionary.com defines misinformation as “false information that is spread, regardless of whether there is intent to mislead.” Which separates it from disinformation, which is described as “deliberately misleading or biased information”.

While disinformation is the source of a lot of issues we’re now seeing in society, misinformation is making things worse. And this is mainly because social media users share things without checking the veracity of the information first.

This blind spreading of misinformation has had some real-life consequences. Elections have been influenced by people believing what they read. People’s health has been affected by scare stories. And individuals have been targeted over rumors started online.

This is why Dictionary.com has chosen misinformation as its word of the year. And why we all, each and every one of us, needs to do better in this area. It doesn’t take long to check facts before reposting, retweeting, or sharing something you want to be true.

How to Stop the Spread of Misinformation

Dictionary.com’s runners-up include “representation,” as in the representation of ethnic minorities, “self-made,” as in Kendal Jenner being a self-made billionaire, and “backlash,” as in the celebrity of the day experiencing a backlash over something they said.

In terms of misinformation it’s up to us to plot its downfall. Which unfortunately requires a little homework. First, teach yourself how to spot fake news. Next, bookmark these unbiased fact-checking websites. And finally, learn to trust your instincts!

Image Credit: John Davey/Flickr

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You’ll Soon Use DSLRs and GoPros as Webcams With Elgato’s Cam Link 4K

You Can Now Add Hashtags to Google Maps


Google Maps is rapidly evolving into a bigger and (potentially) better platform than it has been previously. And the latest feature Google is adding to the Maps mix is hashtags. Yes, Google Maps will soon be awash with hashtags, for better or worse.

Hashtags Finally Arrive on Google Maps

You can now add hashtags to your reviews of businesses. So, for example, if you’re reviewing a restaurant you can add #datenight or #familyfriendly. You could also add #wheelchairaccessible to help make Google Maps more wheelchair friendly.

Google Maps’ Local Guides are already actively using hashtags in their reviews. Google suggests people use up to five hashtags per review, and place them at the end of the review rather than make a review harder to read by placing them throughout.

Google rolled out hashtags to Maps quietly. According to TechCrunch, the ability to add or view hashtags is only currently available on Android devices. There’s no word yet when it will be added to the iOS version of Google Maps.

Hashtags provide an at-a-glance shorthand for what to expect from a business. So this should make it easier to search for the perfect restaurant, bar, club, attraction, etc. However, this is reliant on people using hashtags responsibly. Which isn’t guaranteed.

Google Maps Is Becoming a Social Network

In recent months Google has added a slew of new features to Maps. To the point which Google Maps is starting to feel a little bloated. The days when Google Maps was primarily used to help us all get from A-to-B are over, and I’m not sure that’s a good thing.

Many of Google’s recent changes to Maps makes it feel more like a social network. This includes Google Maps helping you plan group events, Google Maps helping you explore your local area, and Google Maps letting you message businesses.

Image Credit: Mosieur J./Flickr

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5 Ways to Fix a Stuck Pixel on Your Screen


A dead or stuck pixel on a TFT, OLED, or LCD screen is incredibly annoying. You can’t help but stare at it for days on end, wondering how long a repair or exchange might take. All that grieve over something as unimportant, yet highly irritating as a “dead” pixel that might be easy to fix.

Before you run the item back to the store though, try whether you can fix the dead pixel yourself! This, if done carefully, will not hamper your warranty and might save you a lot of time and worries. So let’s see how you can possibly fix that dead pixel your screen.

Test New Screens for Stuck or Dead Pixels

Yes, you should test any new LCD, OLED, or TFT screen for dead or stuck pixels. You can simply run your monitor through a palette of basic colors, as well as black and white in full-screen mode. We’ll show you tools to do that below.

Is It a Stuck or Dead Pixel?

So what if you spot an odd pixel? Is what you’re seeing just a stuck pixel or is it, in fact, a dead pixel?

A stuck pixel will appear in any of the colors that its three sub-pixels can form, i.e. red, green, or blue. In a dead pixel, all sub-pixels are permanently off, which will make the pixel appear black. The cause could be a broken transistor. In rare cases, however, even a black pixel may just be stuck.

So if you’re seeing a colored or white pixel, you might be able to fix it. And if you see a black pixel, chances are low, but there is still hope.

Let’s turn to the methods to fix a stuck pixel.

How to Fix Stuck or Dead Pixels

Unfortunately, you can’t fix a dead pixel. You can, however, fix a stuck pixel. And as I explained above, it’s hard to tell the two apart. Either way, these are the methods you can try:

  1. First, identify dead or stuck pixels by viewing your monitor in different color palettes.
  2. To fix a stuck or dead-looking pixel, use a third-party tool to flash the pixel with multiple colors. We recommend UDPixel (Windows) or LCD (online).
  3. Finally, you can try a manual method that involves rubbing the stuck pixel with a damp cloth or a pointy, but soft item, like the rubber/eraser at the end of a pencil.

Let’s look at these methods and tools in detail.

1. UDPixel

UDPixel, also known as UndeadPixel, is a Windows tool. It can help you identify and fix pixels using a single tool. The program requires the Microsoft .NET Framework. If you’re not on Windows or don’t want to install any software, scroll down for the online tools below.

With the Dead pixel locator on the left, you can easily detect any screen irregularity that may have escaped your vision until now.
Dead Pixel Test and Fix Tool
Should you spot a suspicious pixel, switch to the Undead pixel side of things, create sufficient amounts of flash windows (one per stuck pixel) and hit Start. You can drag the tiny flashing windows to where you found odd pixels. Let them run for a while and eventually change the Flash interval.

2. LCD

LCD is an online tool that lets you find and eventually fix stuck pixels. It packs many options into a single tiny window, but once you have an overview it’s easy to use.

Note: This website requires Flash. If you’re on Chrome, click the Get Adobe Flash Player button and when Chrome asks you to Run Flash, click Allow.

To test your screen, go through all of the colors—green, blue, and red — and check our screen. Additionally, you should check white and black. Press the ? & i button for background information.

Stuck Pixel and Screen Fixer Tool

Should you discover a stuck pixel, click the Fix My Screen button and let the color flashing graphic run for a minute or two.

LCD Online Tool

By triggering each pixel’s different sub-pixels, the graphic may massage a stuck pixel back into life.

3. Dead Pixel Buddy

The online tool Dead Pixel Buddy can help you run a quick dead pixel test, but it can’t fix an affected pixel.

Dead Pixel Buddy offers 12 colorful tiles to test for dead or stuck pixels. Click one of the tiles to fill the entire browser window with the respective color. Press F11 to go full screen, then cycle through the colors using the left and right arrow keys. When you’ve tested all 12 colors, press F11 again to leave full-screen mode.

Dead Pixel Buddy

If you do find a stuck or dead pixel, use UDPixel (above) or JScreenFix (below); those are tools that can fix a stuck pixel.

4. Online Monitor Test

This is a very thorough test not only meant to identify bad pixels but also powerful enough to test the quality of your monitor.

You can choose between three different modes to test your screen. This tool either requires flash (online version) or you can install it in the executable mode.
fix dead pixels laptop
What you will need to just test for stuck pixels is the HTML window. Again, you’ll need to allow Chrome to run Flash. Toggle full-screen by hitting F11. Here is what you should see:
fix dead pixel
Move the mouse to the top of the test window and a menu will appear. There is an info window that you can turn off with a button in the top right corner of the menu. Then click on the Homogenuity test point and move through the three colors as well as black and white.

Fingers crossed you won’t discover anything out of the ordinary. In the unfortunate case that you do, you may find the following online tool helpful.

5. JScreenFix

JScreenFix won’t help you find a stuck pixel, but it can help you fix it. Just press the Launch JScreenFix button at the bottom of the page.

Stuck Pixel Screen Fixer Tool

The tool will load a black browser window with a square of flashing pixels. Press the green button in the bottom right to go full-screen. Drag the flashing square to where you found the stuck pixel and leave it there for at least 10 minutes.

Stick Pixel Fixer JScreenFix

Manually Fix Stuck Pixels

Should none of these tools resolve your stuck or dead pixel issue, here is one last chance. You can combine any of the tools and the magic power of your own hands. There is a very good description of all available techniques on wikiHow. Another great step by step guide can be found on Instructables.

But let’s go through one technique real quick:

  1. Turn off your monitor.
  2. Get yourself a damp cloth, so that you won’t scratch the screen.
  3. Apply pressure to the area where the stuck pixel is. Try not to put pressure anywhere else, as this may trigger the creation of more stuck pixels.
  4. While applying pressure, turn on your computer and screen.
  5. Remove pressure and the stuck pixel should be gone.

This works because, in a stuck pixel, the liquid in one or more of its sub-pixels has not spread equally. When the backlight of your screen turns on, different amounts of the liquid pass through the pixel, to create the different colors.

All Pixels Report to the Screen

Should all of these approaches fail to fix your dead pixel warrior, at least you’ll now know it’s not simple to fix and the screen may indeed need to be replaced.

Don’t know what to do with your old monitor now? We have some ideas for you!

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The 8 Best Nordic Dramas to Watch on Netflix and Amazon Prime


nordic-dramas-amazon-netflix

Nordic dramas have a unique feel about them. The dark settings and stories, slow-building plots, and shocking conclusions are chilling in more ways that one. The cold of the austere landscapes seeps into your bones as deeply held secrets come to light. The veneer of normalcy is torn away to reveal sinister truths hiding beneath everyday life.

For fans of Nordic noir, nothing else will do.

Which is why we have collected the best Nordic dramas, both foreign language hits and those inspired by them, that you can stream on Netflix and Amazon Prime right now. So grab a blanket, turn off the lights, and settle down with one of these great movies or TV shows.

1. The Dragon Tattoo Trilogy

The Girl with the Dragon Tattoo introduced much of the world to Nordic noir. The books and movies in the series chilled audiences with their dark sets, moody characters, and shocking violence. The first series of movies, filmed in Swedish, is considered by many to be the best by far.

If you aren’t already familiar with the story, here’s the short version: a journalist hires a young hacker to help him solve an old murder. The murder (as is always the case in Nordic crime dramas) is much more complicated than he expects, and he’s soon drawn into multiple webs of deceit. And the hacker, Lisbeth Salander, has her own disturbing world to navigate.

Watch The Dragon Tattoo Trilogy on Netflix

2. Mammon

Set over a period of six days, this Norwegian thriller follows an uncompromising journalist who uncovers some dark evidence about his own brother. He goes to print with it, but soon finds himself entangled in a mystery that takes over his life.

Mammon goes into the world of politics and banking, exposing the corruption that bubbles on the surface, which is all suitably cliche. However, there’s plenty of surprises along the way to keep things engaging. Everyone here seems to have dark secrets and it’s only a matter of time before they’re exposed.

Bouncing between scenic locales like Oslo and Bergen, and supported by some outstanding performances, Mammon shows that the Norwegians are more than capable of producing gripping drama.

Watch Mammon on Amazon Prime

3. Fortitude

British TV has produced a slew of great Nordic-style shows over the past few years, and Fortitude is one of them. A murder shocks a small, remote Norwegian town near the Arctic Circle, and, of course, everything starts unraveling after that.

Stanley Tucci, Michael Gambon, Christopher Eccleston, Richard Dormer, Sofie Gråbøl, and Dennis Quaid provide all-star backing to this show, but even the minor characters are well-crafted.

If you’re looking for a slow-burning, suspenseful trip into the deep Arctic snows, you can’t go wrong with Fortitude. There are two seasons available on Amazon Prime, and there are rumors of a potential third season in the works.

Watch Fortitude on Amazon Prime

4. The Lava Field

This mini-series is only four episodes long, making it immensely easy to wolf down. Iceland is a wonderful country, and its landscapes can make for the perfect stark backdrops. The Lava Field uses them to great effect.

Helgi Marvin is a detective, played excellently by Björn Hlynur Haraldsson, who comes to investigate a suicide of a wealthy man in the Snæfellsnes Peninsula. Of course, things aren’t going to be exactly as they seem. This suicide may actually be murder.

As Marvin investigates the case, his own personal life begins to overshadow the investigation. Secrets best kept that way begin to escape and our troubled lead must decide whether to overlook the crime in order to protect his family.

Watch The Lava Field on Netflix

5. Tin Star

In Tin Star, Tim Roth plays a police detective called Jim Worth who has moved, with his wife and children, from London to a small Canadian town to try and escape his violent past. However, it isn’t long before everything he’s trying to flee comes catching up: murder, deceit and twists are all around the corner and ready to make their mark.

The remote, desolate locations bring that wonderful Nordic vibe, as do the mysteries that untangle through the episodes. While Jim is battling his own demons, an oil company has invaded the town and his daughter falls for a troublesome youth. Try as he might, Jim can’t escape the bloodshed.

Watch Tin Star on Amazon Prime

6. Bordertown

When Bordertown first aired in its native Finland, over a fifth of the country’s population watched it. It’s no surprise: the story is captivating, it’s beautifully shot, and it’s very skillfully led by Ville Virtanen as quirky, Sherlock-like detective Kari Sorjonen.

Sorjonen is working for the National Bureau of Investigation in Finland when his wife only just survives cancer. Hoping for a more peaceful life, the family uproot to near the Russian border. However, things don’t go according to plan, as he uncovers sex trafficking, drug trading, and more shadiness.

The murders uncovered are all connected to one another, but also to Sorjonen’s family. So much for the quiet he wanted. But it’s all the better for the creepy, claustrophobic thrills that we get to enjoy.

Watch Bordertown on Netflix

7. Trapped

Iceland may be known for its remarkably low murder rate (less than two per year, on average), but it’s a perfect setting for a Nordic noir murder mystery. A limbless, headless corpse appears in the harbor, and a storm ensures that no one can leave the small Icelandic town. It’s up to the three-person police department to solve the crime.

Trapped was made especially poignant because it paralleled one of the few real murder mysteries in Icelandic history, as recounted by The New York Times. If you like hearing about real-life crimes, check out these true crime podcasts.

The conflicted and jaded detective, bleak backdrops, and horrible secrets held by seemingly mundane people make this a shining example of Nordic drama. The first season is available now on Amazon Prime.

Watch Trapped on Amazon Prime

8. Broadchurch

Another example of the best of British crime dramas, Broadchurch is an exquisitely paced, intricately plotted exploration of a small-town murder. David Tennant is, as usual, on cracking form, and both Olivia Colman and Jodie Whittaker contribute phenomenal performances.

While the murder of a boy is the primary plot driver, there’s much more to this show. Viewers will see what suspicion, attention, grief, and rebuilding do to the town and its residents.

The show is highly awarded, with Colman receiving Best Actress at the 2014 BAFTA awards. The dreary British backdrop—punctuated with gorgeous architecture and seaside vistas—are a perfect setting for this gripping story.

Watch Broadchurch on Netflix

Embrace the Darkness and Start Streaming

Scandinavian noir is full of the darkness hiding behind the façade of everyday life. But there are glimpses of light, too. You just have to dig through the bodies to find them.

These movies and TV shows are great examples of Nordic drama, and all can be streamed on Netflix or Amazon Prime as soon as you finish reading this article.

If this list of nordic dramas has whetted your appetite for streaming media, check out the best movies on Amazon Prime Video.

Image Credit: photocosma/Depositphotos

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