30 April 2020

Using Neural Networks to Find Answers in Tables




Much of the world’s information is stored in the form of tables, which can be found on the web or in databases and documents. These might include anything from technical specifications of consumer products to financial and country development statistics, sports results and much more. Currently, one needs to manually look at these tables to find the answer to a question or rely on a service that gives answers to specific questions (e.g., about sports results). This information would be much more accessible and useful if it could be queried through natural language.

For example, the following figure shows a table with a number of questions that people might want to ask. The answer to these questions might be found in one, or multiple, cells in a table (“Which wrestler had the most number of reigns?”), or might require aggregating multiple table cells (“How many world champions are there with only one reign?”).
A table and questions with the expected answers. Answers can be selected (#1, #4) or computed (#2, #3).
Many recent approaches apply traditional semantic parsing to this problem, where a natural language question is translated to an SQL-like database query that executes against a database to provide the answers. For example, the question “How many world champions are there with only one reign?” would be mapped to a query such as “select count(*) where column("No. of reigns") == 1;” and then executed to produce the answer. This approach often requires substantial engineering in order to generate syntactically and semantically valid queries and is difficult to scale to arbitrary questions rather than questions about very specific tables (such as sports results).

In, “TAPAS: Weakly Supervised Table Parsing via Pre-training”, accepted at ACL 2020, we take a different approach that extends the BERT architecture to encode the question jointly along with tabular data structure, resulting in a model that can then point directly to the answer. Instead of creating a model that works only for a single style of table, this approach results in a model that can be applied to tables from a wide range of domains. After pre-training on millions of Wikipedia tables, we show that our approach exhibits competitive accuracy on three academic table question-answering (QA) datasets. Additionally, in order to facilitate more exciting research in this area, we have open-sourced the code for training and testing the models as well as the models pre-trained on Wikipedia tables, available at our GitHub repo.

How to Process a Question
To process a question such as “Average time as champion for top 2 wrestlers?”, our model jointly encodes the question as well as the table content row by row using a BERT model that is extended with special embeddings to encode the table structure.

The key addition to the transformer-based BERT model are the extra embeddings that are used to encode the structured input. We rely on learned embeddings for the column index, the row index and one special rank index, which indicates the order of elements in numerical columns. The following image shows how all of these are added together at the input and fed into the transformer layers. The figure below illustrates how the question is encoded, together with the small table shown on the left. Each cell token has a special embedding that indicates its row, column and numeric rank within the column.
BERT layer input: Every input token is represented as the sum of the embeddings of its word, absolute position, segment (whether it belongs to the question or table), column and row and numeric rank (the position the cell would have if the column was sorted by its numeric values).
The model has two outputs: 1) for each table cell, a score indicates the probability that this cell will be part of the answer and 2) an aggregation operation that indicates which operation (if any) is applied to produce the final answer. The following figure shows how, for the question “Average time as champion for top 2 wrestlers?”, the model should select the first two cells of the “Combined days” column and the “AVERAGE” operation with high probability.
Model schematic: The BERT layer encodes both the question and table. The model outputs a probability for every aggregation operation and a selection probability for every table cell. For the question “Average time as champion for top 2 wrestlers?” the AVERAGE operation and the cells with the numbers 3,749 and 3,103 should have a high probability.
Pre-training
Using a method similar to how BERT is trained on text, we pre-trained our model on 6.2 million tables extracted from the English Wikipedia. During pre-training, the model learns to restore tables where some of the words or numbers have been replaced with a mask. We find that the model can do this with relatively high accuracy (71.4% of the masked tokens are restored correctly for tables unseen during training).

Learning from Answers Only
The model can either be trained with strong or weak supervision. In the case of strong supervision, for a given table and questions, one must provide the cells and aggregation operation to select (e.g., sum or count), a time-consuming and laborious process. More commonly, one trains using weak supervision, where only the correct answer (e.g., 3426 for the question in the example above) is provided. In this case, the model attempts to find an aggregation operation and cells that produce an answer close to the correct answer. This is done by computing the expectation over all the possible aggregation decisions and comparing it with the true result. The weak supervision scenario is beneficial because it allows for non-experts to provide the data needed to train the model and takes less time than strong supervision.

Results
We applied our model to three datasets — SQA, WikiTableQuestions (WTQ) and WikiSQL — and compared it to the performance of the top three state-of-the-art (SOTA) models for parsing tabular data. The comparison models included Min et al (2019) for WikiSQL, Wang et al. (2019) for WTQ and our own previous work for SQA (Mueller et al., 2019). For all datasets, we report the answer accuracy on the test sets for the weakly supervised training setup. For SQA and WIkiSQL we used our base model pre-trained on Wikipedia, while for WTQ, we found it beneficial to additionally pre-train on the SQA data. Our best models outperform the previous SOTA for SQA by more than 12 points, the previous SOTA for WTQ by more than 4 points and performs similarly to the best model published on WikiSQL.
Test answer accuracy for the weakly-supervised setup on three academic TableQA datasets.
Acknowledgements
This work was carried out by Jonathan Herzig, Paweł Krzysztof Nowak, Thomas Müller, Francesco Piccinno and Julian Martin Eisenschlos in the Google AI language group in Zurich. We would like to thank Yasemin Altun, Srini Narayanan, Slav Petrov, William Cohen, Massimo Nicosia, Syrine Krichene, and Jordan Boyd-Graber for useful comments and suggestions.

Everyone's an Epidemiologist


Everyone's an Epidemiologist

Daily Crunch: Apple and Google begin releasing their exposure notification API


Apple and Google ask for developer feedback on their contact tracing efforts, Facebook sees a “significant reduction” in ads and Microsoft makes life easier for IT managers.

Here’s your Daily Crunch for April 30, 2020.

1. Apple and Google release first seed of COVID-19 exposure notification API for contact tracing app developers

This is a developer-focused release, and it’s a seed of the API in development, with the primary intent of collecting feedback from developers who will be using the API to create new contact tracing and notification apps on behalf of public health agencies.

Apple and Google first announced the combined API and eventual system-level contact tracing feature on April 10, and intend to release the first version of the API publicly in mid-May, with system-level integration to follow in the coming months. The tech is designed to be privacy-preserving, ensuring that contact IDs are rotating and randomized, and never tied to an individual’s specific identifying information.

2. Facebook stock spikes despite ‘significant reduction’ in demand for ads

While Facebook’s ad revenues in Q1 increased by 17% year-over-year growth, Facebook used its earnings announcement to hedge expectations for Q2. In its release, the company said it saw “a significant reduction in the demand for advertising, as well as a related decline in the pricing of our ads, over the last three weeks of the first quarter of 2020.”

3. Microsoft makes it easier to get started with Windows Virtual Desktops

Microsoft announced a slew of updates to various parts of its Microsoft 365 ecosystem. The thrust is to make life easier for the IT admins that help provision and manage corporate Windows — and Mac — machines, something that’s even more important as many companies try to adapt to a new work-from-home environment.

4. Twitter Q1: sales up 3% to $808M as it swings to a loss on COVID-19, mDAUS hit record 166M

None of this should come as a surprise. Twitter announced more than a month ago that it was removing its own financial guidance because of the instability of its business due to COVID-19, noting only that it would be lower than expected.

5. Freada Kapor Klein warns of ‘vulture capitalists’ during pandemic

“We have seen a lot of VCs acting incredibly badly in the last couple of weeks — taking advantage of startups that are in a precarious position,” Kapor Capital’s Fraeda Kapor Klein told us. (Extra Crunch membership required.)

6. Here’s what NASA’s Mars helicopter will look like when it makes history with the first extraterrestrial powered flight

NASA’s Jet Propulsion Laboratory created a trailer of sorts to show you approximately what the flight will look like, sometime after the Mars 2020 mission’s targeted February 18, 2021 arrival date.

7. With fresh support from its billionaire backers, Pivot Bio is ushering in a farming revolution

Pivot uses genetically edited microbes to replicate the work that naturally occurring bacteria had done for millions of years to fix nitrogen in the soil.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.


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Google under fire for squeezing travel startups hit by coronavirus refunds


Google is facing anger from the German startup ecosystem for refusing to restructure ad payments linked to travel and transport bookings that were subsequently wiped out by the coronavirus crisis.

TechCrunch has seen a letter addressed to Google that’s co-signed by eight travel industry startups in which the tech giant is asked for flexibility in how it enforces payment terms around these earlier ad auctions.

“By selectively enforcing strict payment terms on larger partners — especially from the travel and transportation industry — for its services provided to market those products, Google is opting out of sharing the responsibility to do right by consumers,” writes Christian Miele, the president of the German Startups Association — on behalf of the CEOs of Dreamlines, FlixBus, GetYourGuide, Homelike, HomeToGo, Omio, Tourlane and Trivago, who are co-signatories to the letter.

The eight startups represent €75M+ ($80M+) in ad revenues for Google in Q1 2020, per the letter.

The startups go on to call on Google to “share the burden”, noting that “leading companies from Germany and around the world have gone to unprecedented lengths for consumers” — such as issuing no-questions-asked refunds as a result of what it calls the “current extraordinary global situation”.

Globally, the travel industry has been decimated by the coronavirus crisis with demand evaporating almost overnight and no realistic prospect of the sector recovering until at least next year — plunging travel startups into a nuclear winter.

At specific issue here is the startups say Google is demanding payment for ads attached to bookings they subsequently refunded. Such as, for example, Easter trips and tours booked earlier in the year before the pandemic had taken hold in Europe.

This means the startups are now on the hook for substantial payments to Google for bookings that did not convert into revenue for their own businesses.

“The conflict is with the advertising dollars that we paid to Google for customers that could never be converted,” explains GetYourGuide CEO Johannes Reck. “People typically book two to three weeks out when they book for transport, hotel. It’s a little bit closer for experiences but particularly in the pre-Easter season… there are lots of booking volumes that come through Google and are then booked.

“We held the cash from these bookings and then the entire lockdown happened. Naturally what we did it after the lockdown happened is that we refunded all of the customers which were pretty significant amounts of money but which was obviously the right thing to do because they couldn’t travel — they had to stay at home.”

Reck says that when GetYourGuide went back to Google — to ask for at least a discount on the payments or else for them to be restructured so the business would not need to pay until travel picks up again — Google point blank refused.

“Google said A) we’re not going to participate in the cancellations at all — that’s all your thing to do, your customers, basically. Despite the fact that [they] can track every single customer. They know exactly which customers came from Google. And B) we’re also not restructuring the payment terms — so you have to pay immediately, within thirty days,” Reck told TechCrunch.

“That’s obviously terrible because all of our employees are on short term labor programs right now.”

“To me it’s inexplicable that we have to carry the full burden while the most profitable company in the world that has received more than €500M from us last year doesn’t want to do that,” he added. “That to me is just wrong.”

We reached out to Google to ask about the payments but at the time of writing the company had not responded.

Google’s parent entity, Alphabet, reported earnings yesterday, disclosing a significant slowdown in its ad business in March. However it still reported $41.16BN in revenue for the quarter — beating analyst estimates. Earnings per share did not do as well as expected, though, coming in under expectations at $9.87 in per-share income.

Ads remain the primary money engine for Alphabet, with Google generating the bulk of its revenue and profit, which are in turn largely generated by ad incomes. So the tech giant is exposed to the coronavirus crisis, as marketing budgets are put to the torch — though its multi-billions in revenue make it considerably less exposed than startups that advertise on its platform.

Aside from the raw impact of an unprecedented crisis hammering these smaller businesses, there’s a specific political dimension to the startups’ complaint — given they are in receipt of financial aid from the German government which is providing funds to support wage bills during the coronavirus crisis.

So now there’s the prospect of taxpayer funding flowing into Google’s coffers — instead of helping startups retain staff.

“We’re currently getting governmental credit and now the governmental credit would basically need to be paid out to Google to fund advertisment bills for customers that could never be legally converted, so we are pretty outraged,” said Reck.

The German government laid out further details of a separate €2BN financial support program today, which is specifically intended for VC-backed startups and SMEs — and is slated to start delivering support funds next month.

Though, again, the startups’ concern is the intended relief won’t help them unless Google agrees to defer the ad payments.

Asked whether GetYourGuide might need to make staff redundant if Google refuses to restructure the payments, Reck said: “So far we have not. And for the eight companies that sent the letter I think the situation is different. Ultimately we would get governmental credit — and that governmental credit would be used to pay Google.”

He also pointed out that other tech giants have been flexible over similar payments.

“It’s really striking because they are very isolated,” he said of Google. “Facebook, Microsoft, every other company was very forthcoming with travel and transportation companies in this pandemic. They all say pay whenever you’re ready to pay — don’t worry about us, get through it first. Facebook even gave additional ad discounts for the future when we want to reboot.

“So to me it’s staggering because the group of companies that wrote the letter spent more than half a billion dollars last year on Google. And still they’re not willing to do anything for us.

“At the end of the day Google needs to step up to their responsibility,” Reck added. “If you’re even benefitting from people losing jobs in this pandemic I think that’s just completely wrong.”

Discussing the matter in a telephone call with TechCrunch, Thomas Jarzombek, commissioner of the Federal Ministry for Economic Affairs and Energy for the Digital Industry and Start-ups, told us the German government raised the issue of the ad payments in a call with Google yesterday. He said Google told it it would be dealing with such requests on a “case-by-case” basis, which Jarzombek described as a concern — given the lack of transparency around its decisions.

“In Germany there are a lot of companies behaving in some kind of social manner to support the ones that are not that strong financially,” said Jarzombek. “When we look at Google it’s obvious that this is one of the financially strongest companies in the world. And what I’m more concerned about in that case is that Google told us they will decide ‘case by case’ whom they will help out.”

He said the issue is one that’s likely to affect startups more than “traditional” types of businesses which are likely to be spending less on Google ads.

“For these digital startups the amount they’re spending on ads on Google and on Facebook is maybe the biggest share of their cost position,” he added. “So to be honest we are afraid that this can be a disadvantage for them.”

He also raised the spectre of competition — saying the concern is Google’s case by case decisions may be less favorable for startups that are “in some kind of competition” with the tech giant.

“There are other companies that are in competition with all these Google verticals… and it may be in these ‘case by case’ decisions Google will not be very kind to them,” he suggested. “So this kind of procedure is completely intransparent to us — and also to the companies.”

In recent years Google has faced substantial antitrust scrutiny and enforcement in Europe, related its dominant position in the search market — with the European Commission levying a number of fines, including related to Google Shopping and search ad brokering.

The Commission has also previously said it has received a number of complaints about the tech giant’s activities in other verticals — including travel search — though so far without launching a formal probe.

Jarzombek told us the German government has not currently raised the issue of Google’s selective response to ad payment restructuring with the Commission, as it’s not yet clear how the company will respond to the calls for a rethink — saying it’s waiting for a “final response” from Google to its concerns.

But he emphasized he remains concerned about the lack of transparency around Google’s processes, reiterating: “The procedure is intransparent for us and also intransparent for the startups.”

Asked if GetYourGuide has any competition concerns related to Google’s response towards the travel startup sector, Reck told us: “We’ve just been a very happy Google partner up to this point. We’ve done tremendous work with them. Antitrust is mostly regarding flights and hotels — it’s not experiences. And we have always had a very good relationship with them which is why I’m so absolutely baffled that in the worst hour of our company history they currently completely changed behavior and become so aggressive.”

While there may be no legal requirement for Google to amend contractual terms around the payments, even during a pandemic, Reck says the bigger point is simply about doing the right thing.

After all, this is a company that used to attach itself to the motto ‘do no evil’.

“Google never wants to give in on any of these things — out of principle. But I think their principle here is just misguiding them into a completely wrong direction because according to their principle we should never have refunded customers and then everything would be fine. But that doesn’t follow the logic of a pandemic where everyone has to stay at home,” said Reck.

“I don’t even want to get into the legal argument on this because I think just morally it’s wrong,” he added. “As [one of] the most profitable organizations in the world you cannot charge startups who are furloughing their employees and put them on short term labor programs and who are basically now getting subsidized by the government — those subsidies can’t flow back into Google.”

Update: A Google spokesperson has now sent the following statement:

Small and medium-sized companies are facing unprecedented challenges and our teams are working day and night to help our partners protect their business and stay in touch with their customers. This includes an 800M US-$ financial support package for organizations, including US-$ 340M advertising credits for our SMB customers and helping people stay up to date on the latest travel advisories. We’re committed to doing even more to help our users and our customers through this crisis, and are in continued communication with our partners, including the travel industry.


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Facebook now allows users in the U.S. & Canada to export photos and videos to Google Photos


Facebook is today rolling out a tool that will allow users in the U.S. and Canada to export their Facebook photos and videos to Google Photos. This data portability tool was first introduced in Ireland in December, and has since been made available to other international markets.

To use the feature, Facebook users will need to click on “Settings,” followed by”Your Facebook Information,” then “Transfer a Copy of Your Photos and Videos.” Facebook will ask you to verify your password to confirm your identity in order to proceed. On the next screen, you’ll be able to choose “Google Photos” as the destination from the “Choose Destination” drop-down box that appears. You’ll also need your Google account information to authenticate with its service before the transfer begins.

The tool’s release comes about by way of Facebook’s participation in the Data Transfer Project, a collaborative effort with other tech giants including Apple, Google, Microsoft, and Twitter, which focuses on a building out common ways for people to transfer their data between online services.

Of course, it also serves as a way for the major tech companies to fend off potential regulation as they’ll be able to point to tools like this as a way to prove they’re not holding their users hostage — if people are unhappy, they can just take their data and leave!

Facebook’s Director of Privacy and Public Policy Steve Satterfield, in an interview with Reuters on Thursday, essentially confirmed the tool is less about Facebook being in service to its users, and more about catering to policymakers’ and regulators’ demands.

“…It really is an important part of the response to the kinds of concerns that drive antitrust regulation or competition regulation,” Satterfield told the news outlet.

The launch also arrives conveniently ahead of a Federal Trade Commission hearing on September 22 that will be focused on data portability. Facebook said it would participate in that hearing, if approached, the report noted.

In Facebook’s original announcement about the tool’s launch last year, it said it would expand the service to include more than just Google Photos in the “near future.”

The transfer tool is not the only way to get your data out of Facebook. The company has offered Download Your Information since 2010. But once you have your data, there isn’t much else you can do with it — Facebook hasn’t had any large-scale rivals since older social networks like MySpace, FriendFeed (RIP!), and Friendster died and Google+ failed.

In addition to the U.S. and Canada, the photo transfer tool has been launched in several other markets, including Europe and Latin America.

 


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Facebook now allows users in the U.S. & Canada to export photos and videos to Google Photos


Facebook is today rolling out a tool that will allow users in the U.S. and Canada to export their Facebook photos and videos to Google Photos. This data portability tool was first introduced in Ireland in December, and has since been made available to other international markets.

To use the feature, Facebook users will need to click on “Settings,” followed by”Your Facebook Information,” then “Transfer a Copy of Your Photos and Videos.” Facebook will ask you to verify your password to confirm your identity in order to proceed. On the next screen, you’ll be able to choose “Google Photos” as the destination from the “Choose Destination” drop-down box that appears. You’ll also need your Google account information to authenticate with its service before the transfer begins.

The tool’s release comes about by way of Facebook’s participation in the Data Transfer Project, a collaborative effort with other tech giants including Apple, Google, Microsoft, and Twitter, which focuses on a building out common ways for people to transfer their data between online services.

Of course, it also serves as a way for the major tech companies to fend off potential regulation as they’ll be able to point to tools like this as a way to prove they’re not holding their users hostage — if people are unhappy, they can just take their data and leave!

Facebook’s Director of Privacy and Public Policy Steve Satterfield, in an interview with Reuters on Thursday, essentially confirmed the tool is less about Facebook being in service to its users, and more about catering to policymakers’ and regulators’ demands.

“…It really is an important part of the response to the kinds of concerns that drive antitrust regulation or competition regulation,” Satterfield told the news outlet.

The launch also arrives conveniently ahead of a Federal Trade Commission hearing on September 22 that will be focused on data portability. Facebook said it would participate in that hearing, if approached, the report noted.

In Facebook’s original announcement about the tool’s launch last year, it said it would expand the service to include more than just Google Photos in the “near future.”

The transfer tool is not the only way to get your data out of Facebook. The company has offered Download Your Information since 2010. But once you have your data, there isn’t much else you can do with it — Facebook hasn’t had any large-scale rivals since older social networks like MySpace, FriendFeed (RIP!), and Friendster died and Google+ failed.

In addition to the U.S. and Canada, the photo transfer tool has been launched in several other markets, including Europe and Latin America.

 


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FDA-cleared AI-based medical triage tool goes free to help busy radiology diagnostics departments


Medical startup Nines, which has developed an AI-based triage tool that has received clearance from the U.S. Food and Drug Administration (FDA) for use, is making that tool available for free to all until June 30 to help address the growing burden on radiology diagnostics departments as COVID-19 continues to reshape the healthcare landscape in the U.S.

NinesAI is designed to identify possible emergent cases of intracranial hemorrhage and mass effect conditions in patients, helping radiologists prioritize cases to review for further study. NinesAI is a supplemental tool, providing an early signal that some CT scans merit further investigation by trained radiologists, but even that can help tremendously in decreasing workload and eliminating manual early steps that are time-consuming.

This is a great example of where applied AI makes a lot of sense. Nines, which is co-founded by Udacity founder and Google self-driving car pioneer David Stave’s and county Dr. Alexander Kagen, NYC Mt. Sinai radiology site chair as its Chief Medical Officer, is using its machine learning expertise to develop software that can address the parts of the diagnostic process that are relatively rote and repeatable, freeing up time for radiologists to focus on the more specialized and harder to replicate work of final diagnostics and special cases.

The NinesAI tool is being made available free to Nines customers who use its teleradiology product, and also to any existing customers for use in-house at radiology practices with no additional costs.

Nines is the first company to receive FDA clearance for use of an AI tool in triaging intracranial hemorrhage and mass effect. The company was founded in 2017, and has raised $16.5 million thus far from investors including Accel and 8VC.


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Risking Your Privacy Is More Fun Than the Librem 5


librem 5 rear of phone
Our verdict of the Purism Librem 5 :
With a solid operating system and privacy-focused hardware kill switches, the Librem 5 is bulkier than expected and eats through battery. While the philosophy behind the phone is sound, Librem 5 is unlikely to be picked up by anyone other than Linux users and privacy advocates.
510

Smartphones deliver untold conveniences into our lives, barely thought of 20 years ago. Mobile internet, email, social networking, gaming, productivity, shopping, even media production. The list goes on—but it comes with a price.

Your phone is tracking you. GPS can detect your position; the mic and camera can eavesdrop; online services record your activity. We’ve traded privacy for convenience at a slow-burning rate that continues to smolder.

Social purpose technology company Purism believes it can change this. It’s developed Librem 5, a Linux-based smartphone with built-in kill switches for internet, Wi-Fi and Bluetooth, as well as the camera and microphone.

It sounds promising, but does the Librem 5 deliver on the promise of a “security and privacy-focused phone” that can replace your Android or iPhone?

What’s Inside the Librem 5?

Two versions of the Librem 5 have been announced: Librem 5, and Librem 5 USA. Purism kindly sent us the original Librem 5 for review.

Inside the phone is a Quad-core Cortex A53, 64bit ARM CPU running at a maximum 1.5GHz. 3GB of RAM is also squeezed in, with a Vivante GC7000Lite GPU. The Librem 5 has 32GB eMMC storage with a microSD card slot for up to 2TB more.

Also behind the 5.7-inch 720×1440 IPS TFT display is a choice of baseband radio (Gemalto PLS8 or Broadmobi BM818), nanoSIM tray, 802.11 a/b/g/n Wi-Fi, and Bluetooth 4. The phone features a TESEO LIV3 multi-constellation GNSS GPS receiver. Note that NFC is not included. However, there is a nine-axis accelerometer, (gyro, accel, magnetometer) and ambient light and proximity sensor.

Librem 5 smartphone from Purism

Two ports are included: a USB-C input for power, data, and DisplayPort, and the “Courage Jack”. This is a 3.5mm headphone jack—Purism states that unlike established competitors, it has “no intention of doing vendor lock-in.”

The Librem 5 features a removable back panel. Here you can access the user replaceable 3,500mAh battery.

As you look at the phone in your hand, the right-hand side features a power button and volume buttons. The left side features the kill switches. These are for Wi-Fi, cellular, and the cameras and mic. Activating all three kill also disable GPS.

An RGB LED is provided for notifications and the phone features two cameras: a front facing 8MP camera and a 13MP main cam with LED flash.

The review device we received included the Librem 5 phone, a USB-C to USB-C cable, mains adaptor, and earbuds.

Do You Need a Secure Phone?

Your phone is leaking data about you all the time. Either that data is recorded by Google, Apple, Facebook, Amazon, or any number of online entities, or your mobile provider is logging activity. A VPN is a smart way to encrypt internet activity, but that doesn’t stop GPS, cellular and Wi-Fi positioning. Cameras and mics aren’t easily encrypted either.

The Librem 5 is described as “a security and privacy focused phone” and comes with software trackers disabled by default.

Kill switches disable wireless, mobile internet, and GPS

Throw in the kill switches, the Linux operating system, free and open source software, and drivers, and Librem 5 is secure in a way other phones cannot hope to be.

While it’s straightforward enough to disable GPS, cellular and wireless on an Android or iPhone, kill switches simplify it and give peace of mind. These physical switches can enhance security and privacy wherever you are.

Meanwhile, the Librem 5 is almost unique in not relying on any chips compromised by the Meltdown or Spectre vulnerabilities. This alone makes it more secure than many devices.

Operating System and Software

It doesn’t run Android or iOS—so what is running on the Librem 5?

PureOS is a Linux distribution maintained by Purism for its own devices. Based on Debian, this is an operating system with a focus on privacy. For example, the default web browser is Mozilla Firefox with DuckDuckGo providing search.

First impressions are odd. After logging in what you see is a blank home screen. The only indication of what comes next is a single chevron, a keyboard icon, and notification icons at the top. Quick note about the keyboard—having it accessible on every screen is an excellent idea. Sadly, implementation of text entry is terrible, from finger accuracy to access to secondary characters. A software keyboard that works shouldn’t be a big ask.

Librem 5 from Purism

While the app drawer is easy to access via an upward swipe, the Librem 5 is short on apps. Linux apps are available for almost every purpose, but few are suitable for the phone user interface. Happily, HTML5 web apps run the browser. Meanwhile a small number of dedicated apps and games are also available.

In addition, standard Linux apps with ARM compatibility can also run. These are subject to hardware and privacy limitations, however. For example, capturing a screenshot from the Librem 5 proved impossible.

However, a word of warning. The Librem 5’s Linux phone predecessors running on Ubuntu Touch struggled with the reliance on web apps. While in theory web apps are preferable to apps that install on your device demanding resources, they’re slightly less usable. The comparative speed of Firefox limits things further—it’s unclear whether the seemingly slow browser is limited pending optimization tweaks.

Our review of the Librem 5 has taken several weeks, partly due to battery limitations. The review device seemed prone to running dry with just a few hours use. Regardless, I was able to spend more time than usual evaluating the phone and how it feels to use.

Overall, the user experience of the Librem 5 is pleasant—it’s just that using it as a phone is currently limited.

Updates Philosophy for the Librem 5

Purism has clearly spent a lot of time considering the state of the smartphone industry. From the challenge of providing an alternative mobile operating system to working to enhance security and privacy for users, there is much to reflect upon.

Librem 5 camera lens

An issue with iOS and Android (and other platforms) that is often overlooked is that of updates. Consequently, Purism states it will provide security updates, privacy improvements, bug fixes, and new features for the device’s lifetime.

This is a welcome change from the Apple and Google approach of issuing updates that only cover recent releases.

Booting Librem 5

Switching on the phone is as simple as you would expect. Hold the power button for a second, and it boots up—remarkably fast. I timed it at five seconds, which is about as fast as you can expect for any phone.

At times, however, I found that the Librem 5 would not boot. Despite my initial concerns, this wasn’t a power issue; I tried reseating the battery, recharging again, the usual tricks. Fortunately, I was directed to a support page revealing the solution. Within seconds the phone was up and running.

While frustrating, this support issue was nevertheless effectively solved. Having support pages in place for the phone at this stage is good news for all users of the Librem 5.

Back panel on the Librem 5 phone

But this bulky phone gets hot when charging. No doubt an issue for future correction, you basically need to power if off before plugging in to charge.

Using Librem 5 for Calls

With so few options on the software side, the Librem 5 handles calls and contacts reasonably well.

However, call volume is impossible to change while the call is taking place. Meanwhile, speaker mode is… disappointing to say the least. It appears to push the same audio through the main speaker at exactly the same volume as the call.

So while calls are easy enough to make, and the audio quality is good, basic accessibility suffers.

As a phone you can pick up and take with you, the Librem 5 is unsurprisingly chunky. It weighs 230 grams, a good 100 grams more than average, although this is due to the components and build materials. It feels comfortable in the hand, however, which is always a good thing.

A Glimpse of the Future

The Librem 5 promises much, a whole new attitude towards digital privacy. But there is a long way to go. There’s no working camera app at this stage; the browser is slow; battery life is terrible; desktop convergence mode is absent. Call volume is strangely quiet and speaker mode follows suit.

At this stage, the Librem 5 is far from a write-off, however. In terms of using it as a basic phone, the hardware is sound. The privacy aspects are sound. But it feels that PureOS offers less of a mobile experience than Ubuntu Touch did (and UBPorts continues to do).

While the Librem 5 is available to buy today, it is important to appreciate that it remains a work in progress.

An Ultra-Secure Linux Phone With Potential

Open source phones have long been touted as a secure and workable alternative to Android and iPhone. Firefox OS, Meego, and others have been and gone, while previous Linux attempts such as UBPorts have stalled.

The Librem 5 represents an opportunity to change the way we use mobiles. Having the option to physically disable key tracking and surveillance hardware on your phone is obviously a massive advantage.

USB-C port on the Librem 5

For this, however, you sacrifice the convenience that comes with an Android or iOS phone.

Like many others, I really want this phone to shape the future of smartphones and mobile technology. On this showing, it’s at least five years out of step. Purism’s good intentions are clear, but the Librem 5 is a far cry from the quality of its laptops. More worryingly for Purism, there’s a strong chance its efforts could be overshadowed by the PinePhone, another Linux project that is far more affordable.

Do we want a future where we have granular control over privacy? Of course we do. And that’s why Librem 5 must be admired. As a concept, it sounds great on paper, but in practice, it leaves much to be desired.

Ultimately, Librem 5 is a privacy-focused phone that limits you to HTML5 apps and a few bundled Linux tools. There is a lot to like here, but not enough for the Librem 5 to go mainstream.

Read the full article: Risking Your Privacy Is More Fun Than the Librem 5


Twitter Q1: sales up 3% to $808M as it swigs to a loss on COVID-19, mDAUS hit record 166M


Despite traffic for many online properties being at an all-time high, advertising has fallen off a cliff because of the downturn in consumer activity outside the home and the wider economic pressures resulting from the COVID-19 pandemic. And today, Twitter reported quarterly earnings that bore this trend out.

The ad-based social networking and media company said that in Q1 it made $808 million in revenues, actually up 3% on a year ago, with monetizable daily active users (Twitter’s own metric for measuring its audience) grew 24% to 166 million, an all-time high, adding 14 million average mDAUs since Q4 (152 million) and 32 million since Q1 of last year (134 million).

However, operating income for the quarter swung to a loss of $7 million, working out to a net margin of -1% and diluted EPS of -$0.01.

Analysts had expected, on average, to see $775.96 million in revenues on earnings per share of $0.10, so Twitter beat on sales, and missed on earnings. (Note: Twitter’s analyst consensus, provided to journalists, was a little different and painted a more positive picture: it noted average EPS expectations were -$0.02 on sales of $776 million, with expectations of mDAUs at 164 million. Twitter says that its figures are based on non-GAAP numbers, but even on GAAP EPS Twitter’s actual EPS is a beat on consensus of -$0.02.)

Times have really changed whichever way you look at it. In the same quarter a year ago, Twitter reported sales of $787 million, up 18%; net income of $191 million; and diluted EPS of $0.37.

“In this difficult time, Twitter’s purpose is proving more vital than ever,” said CEO Jack Dorsey in a statement. “We are helping the world stay informed, and providing a unique way for people to come together to help or simply entertain and remind one another of our connections. We’ve delivered our strongest ever year over year mDAU growth. Public conversation can help the world learn faster, solve common problems, and realize we’re all in this together. Our task now is to make sure we retain that connection over the long term with the many people new to Twitter.”

The company said that the quarter played out in “two distinct periods”, January through early March, which largely performed as expected, it said, and eearly March through the end of the quarter, “when the pandemic became global.”

None of this should come as a surprise. Twitter itself announced more than a month ago that it was removing its own financial guidance because of the instability of its business due to COVID-19 — noting only that it would be lower than expected:

“While the near-term financial impact of this pandemic is rapidly evolving and difficult to measure, based on current visibility, the company expects Q1 revenue to be down slightly on a year-over-year basis,” it wrote at the time. “Twitter also expects to incur a GAAP operating loss, as reduced expenses resulting from COVID-19 disruption are unlikely to fully offset the revenue impact of the pandemic in Q1.”

It did point out one bright spot, which is that it is picking up many more users because of increased “conversation about COVID-19 as well as ongoing product improvements.” Then, it said that quarter-to-date average total mDAU was around 164 million, up 23% from 134 million in Q1 2019 and up 8% from 152 million in Q4 2019.

Generally, Twitter’s fortunes this quarter are in line with results from Alphabet/Google and Facebook, which also reported earnings this week that reflect the impact of reduced advertising revenues due to fallout from the the public health crisis.

But even without the impact of COVID-19 on Twitter’s primary business of advertising, the company had been facing a tough time leading into the quarter. Like eBay, Twitter has been the subject of activist investor activity pushing for leadership and operational changes to improve growth and profitability. (Coincidentally, the same activist investor, Elliott, has been behind both efforts.) Unlike eBay, however, Twitter has managed to keep its CEO in place — co-founder Jack Dorsey — but has had to concede board seats as part of a wider financing package and strategy to refocus the business. There may be questions on the call today to see if all of that has been put on ice given how other factors are now in play.

One outcome from the deal it had cut with investors was to provide more actionable plans that translated to growth and profit, and on that front at least Twitter is playing ball.

It notes that it has “shifted resources and priorities to increase focus on our revenue products, particularly performance ads beginning with MAP [mobile application promotion ads], with the goal of accelerating our long-term roadmap.” This has included an ad server rebuild that should be finished by the end of Q2 to implement microservices architecture for more efficiency and to make it easier to make changes on the fly. It’s also implementing direct response advertising, also with the aim of adding new features that it can charge advertisers for.

We have increased our focus and the relative prioritization of our revenue products, and will shift and add product and engineering resources as practical to increase our pace of execution on this critical work,” it noted in the earnings letter.

Breaking out some specific numbers, advertising accounted for the lion’s share of sales at $682 million, with data licensing making up much of the remainder. US revenues were $468 million, up 8% year-over-year, while international was at $339 million, down 4%.

No layoffs announced (not yet) but as with others like Spotify, Twitter is putting a hold on hiring. The company had committed to increase headcount this year by at least 20% (alongside its CEO relocating to Africa temporarily and many other optimistic plans) but this is now being slowed down — to what extent, it did not say, but it did note that 2020 total expense growth would now be “considerably less” than the 20% it had projected.

More to come.


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Risking Your Privacy Is More Fun Than the Librem 5


librem 5 rear of phone
Our verdict of the Purism Librem 5 :
With a solid operating system and privacy-focused hardware kill switches, the Librem 5 is bulkier than expected and eats through battery. While the philosophy behind the phone is sound, Librem 5 is unlikely to be picked up by anyone other than Linux users and privacy advocates.
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Smartphones deliver untold conveniences into our lives, barely thought of 20 years ago. Mobile internet, email, social networking, gaming, productivity, shopping, even media production. The list goes on—but it comes with a price.

Your phone is tracking you. GPS can detect your position; the mic and camera can eavesdrop; online services record your activity. We’ve traded privacy for convenience at a slow-burning rate that continues to smolder.

Social purpose technology company Purism believes it can change this. It’s developed Librem 5, a Linux-based smartphone with built-in kill switches for internet, Wi-Fi and Bluetooth, as well as the camera and microphone.

It sounds promising, but does the Librem 5 deliver on the promise of a “security and privacy-focused phone” that can replace your Android or iPhone?

What’s Inside the Librem 5?

Two versions of the Librem 5 have been announced: Librem 5, and Librem 5 USA. Purism kindly sent us the original Librem 5 for review.

Inside the phone is a Quad-core Cortex A53, 64bit ARM CPU running at a maximum 1.5GHz. 3GB of RAM is also squeezed in, with a Vivante GC7000Lite GPU. The Librem 5 has 32GB eMMC storage with a microSD card slot for up to 2TB more.

Also behind the 5.7-inch 720×1440 IPS TFT display is a choice of baseband radio (Gemalto PLS8 or Broadmobi BM818), nanoSIM tray, 802.11 a/b/g/n Wi-Fi, and Bluetooth 4. The phone features a TESEO LIV3 multi-constellation GNSS GPS receiver. Note that NFC is not included. However, there is a nine-axis accelerometer, (gyro, accel, magnetometer) and ambient light and proximity sensor.

Librem 5 smartphone from Purism

Two ports are included: a USB-C input for power, data, and DisplayPort, and the “Courage Jack”. This is a 3.5mm headphone jack—Purism states that unlike established competitors, it has “no intention of doing vendor lock-in.”

The Librem 5 features a removable back panel. Here you can access the user replaceable 3,500mAh battery.

As you look at the phone in your hand, the right-hand side features a power button and volume buttons. The left side features the kill switches. These are for Wi-Fi, cellular, and the cameras and mic. Activating all three kill also disable GPS.

An RGB LED is provided for notifications and the phone features two cameras: a front facing 8MP camera and a 13MP main cam with LED flash.

The review device we received included the Librem 5 phone, a USB-C to USB-C cable, mains adaptor, and earbuds.

Do You Need a Secure Phone?

Your phone is leaking data about you all the time. Either that data is recorded by Google, Apple, Facebook, Amazon, or any number of online entities, or your mobile provider is logging activity. A VPN is a smart way to encrypt internet activity, but that doesn’t stop GPS, cellular and Wi-Fi positioning. Cameras and mics aren’t easily encrypted either.

The Librem 5 is described as “a security and privacy focused phone” and comes with software trackers disabled by default.

Kill switches disable wireless, mobile internet, and GPS

Throw in the kill switches, the Linux operating system, free and open source software, and drivers, and Librem 5 is secure in a way other phones cannot hope to be.

While it’s straightforward enough to disable GPS, cellular and wireless on an Android or iPhone, kill switches simplify it and give peace of mind. These physical switches can enhance security and privacy wherever you are.

Meanwhile, the Librem 5 is almost unique in not relying on any chips compromised by the Meltdown or Spectre vulnerabilities. This alone makes it more secure than many devices.

Operating System and Software

It doesn’t run Android or iOS—so what is running on the Librem 5?

PureOS is a Linux distribution maintained by Purism for its own devices. Based on Debian, this is an operating system with a focus on privacy. For example, the default web browser is Mozilla Firefox with DuckDuckGo providing search.

First impressions are odd. After logging in what you see is a blank home screen. The only indication of what comes next is a single chevron, a keyboard icon, and notification icons at the top. Quick note about the keyboard—having it accessible on every screen is an excellent idea. Sadly, implementation of text entry is terrible, from finger accuracy to access to secondary characters. A software keyboard that works shouldn’t be a big ask.

Librem 5 from Purism

While the app drawer is easy to access via an upward swipe, the Librem 5 is short on apps. Linux apps are available for almost every purpose, but few are suitable for the phone user interface. Happily, HTML5 web apps run the browser. Meanwhile a small number of dedicated apps and games are also available.

In addition, standard Linux apps with ARM compatibility can also run. These are subject to hardware and privacy limitations, however. For example, capturing a screenshot from the Librem 5 proved impossible.

However, a word of warning. The Librem 5’s Linux phone predecessors running on Ubuntu Touch struggled with the reliance on web apps. While in theory web apps are preferable to apps that install on your device demanding resources, they’re slightly less usable. The comparative speed of Firefox limits things further—it’s unclear whether the seemingly slow browser is limited pending optimization tweaks.

Our review of the Librem 5 has taken several weeks, partly due to battery limitations. The review device seemed prone to running dry with just a few hours use. Regardless, I was able to spend more time than usual evaluating the phone and how it feels to use.

Overall, the user experience of the Librem 5 is pleasant—it’s just that using it as a phone is currently limited.

Updates Philosophy for the Librem 5

Purism has clearly spent a lot of time considering the state of the smartphone industry. From the challenge of providing an alternative mobile operating system to working to enhance security and privacy for users, there is much to reflect upon.

Librem 5 camera lens

An issue with iOS and Android (and other platforms) that is often overlooked is that of updates. Consequently, Purism states it will provide security updates, privacy improvements, bug fixes, and new features for the device’s lifetime.

This is a welcome change from the Apple and Google approach of issuing updates that only cover recent releases.

Booting Librem 5

Switching on the phone is as simple as you would expect. Hold the power button for a second, and it boots up—remarkably fast. I timed it at five seconds, which is about as fast as you can expect for any phone.

At times, however, I found that the Librem 5 would not boot. Despite my initial concerns, this wasn’t a power issue; I tried reseating the battery, recharging again, the usual tricks. Fortunately, I was directed to a support page revealing the solution. Within seconds the phone was up and running.

While frustrating, this support issue was nevertheless effectively solved. Having support pages in place for the phone at this stage is good news for all users of the Librem 5.

Back panel on the Librem 5 phone

But this bulky phone gets hot when charging. No doubt an issue for future correction, you basically need to power if off before plugging in to charge.

Using Librem 5 for Calls

With so few options on the software side, the Librem 5 handles calls and contacts reasonably well.

However, call volume is impossible to change while the call is taking place. Meanwhile, speaker mode is… disappointing to say the least. It appears to push the same audio through the main speaker at exactly the same volume as the call.

So while calls are easy enough to make, and the audio quality is good, basic accessibility suffers.

As a phone you can pick up and take with you, the Librem 5 is unsurprisingly chunky. It weighs 230 grams, a good 100 grams more than average, although this is due to the components and build materials. It feels comfortable in the hand, however, which is always a good thing.

A Glimpse of the Future

The Librem 5 promises much, a whole new attitude towards digital privacy. But there is a long way to go. There’s no working camera app at this stage; the browser is slow; battery life is terrible; desktop convergence mode is absent. Call volume is strangely quiet and speaker mode follows suit.

At this stage, the Librem 5 is far from a write-off, however. In terms of using it as a basic phone, the hardware is sound. The privacy aspects are sound. But it feels that PureOS offers less of a mobile experience than Ubuntu Touch did (and UBPorts continues to do).

While the Librem 5 is available to buy today, it is important to appreciate that it remains a work in progress.

An Ultra-Secure Linux Phone With Potential

Open source phones have long been touted as a secure and workable alternative to Android and iPhone. Firefox OS, Meego, and others have been and gone, while previous Linux attempts such as UBPorts have stalled.

The Librem 5 represents an opportunity to change the way we use mobiles. Having the option to physically disable key tracking and surveillance hardware on your phone is obviously a massive advantage.

USB-C port on the Librem 5

For this, however, you sacrifice the convenience that comes with an Android or iOS phone.

Like many others, I really want this phone to shape the future of smartphones and mobile technology. On this showing, it’s at least five years out of step. Purism’s good intentions are clear, but the Librem 5 is a far cry from the quality of its laptops. More worryingly for Purism, there’s a strong chance its efforts could be overshadowed by the PinePhone, another Linux project that is far more affordable.

Do we want a future where we have granular control over privacy? Of course we do. And that’s why Librem 5 must be admired. As a concept, it sounds great on paper, but in practice, it leaves much to be desired.

Ultimately, Librem 5 is a privacy-focused phone that limits you to HTML5 apps and a few bundled Linux tools. There is a lot to like here, but not enough for the Librem 5 to go mainstream.

Read the full article: Risking Your Privacy Is More Fun Than the Librem 5


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How to Group FaceTime on Your Mac, iPhone, or iPad


no-facetime-for-android

FaceTime offers one of the most secure ways to video call your friends, family, and coworkers. If everyone has an iPhone, iPad, iPod touch, or Mac, you can have group FaceTime chats with up to 32 people for free.

Below we explain everything you need to know about how to use group FaceTime calls. That includes starting a new call, managing your mic or camera settings, and troubleshooting common problems.

How to Start a Group FaceTime Call

FaceTime app on iPad App Store

FaceTime is one of several stock iOS apps that comes installed on your device by default. Its icon looks like a green video camera. If you deleted FaceTime from your iPhone, iPad, or iPod touch, you can download it again for free from the App Store.

Download: FaceTime for iOS (Free)

To start a new call with FaceTime, open the app, tap the Add (+) button, and type the contact you want to call. On a Mac, use the search bar that appears to find your contacts. Add as many contacts to the call as you want; FaceTime supports up to a maximum of 32 people, including yourself.

FaceTime adding contacts

Then tap or click the Audio or Video buttons to start the group FaceTime call. The Audio button starts a call without turning your camera on, but you can turn it on at a later time if you want to. If you definitely don’t want to use video, find out how to run an iPhone conference call using the Phone app instead.

When adding people in the FaceTime app, you can search for their name, phone number, or email address. If someone isn’t saved to your contacts, type out their full phone number or email address instead.

FaceTime only lets you add contacts who show up in blue. This happens when their Apple ID is linked to the contact details you entered and their Apple device is currently online.

Unfortunately, FaceTime isn’t available for Android devices.

Start a Group FaceTime Call From Messages

You can also start a group FaceTime call from the Messages app. This is a much more convenient method if you already have a group chat with everyone you want to call. That’s because it’s quicker to get started and lets people join at a later stage without you needing to add them.

To do so, open the group chat in Messages, then reveal the Details for that chat by tapping the profile pictures at the top of the screen. Tap or click the FaceTime icon to call everyone in the group chat over FaceTime.

FaceTime button from Messages app

If some people decline the call at first, they can join again later by returning to the group chat in Messages. This shows an icon letting you know how many people are currently in the call, with a green button to Join the call as well.

FaceTime active call in Messages app

How to Use Group FaceTime on iPhone, iPad, or Mac

After starting a group FaceTime call, you’ll find yourself greeted with a selection of square video feeds from each of your contacts. If someone turns their camera off, their initials appear in a box instead of their video feed.

FaceTime group call on Mac

FaceTime automatically arranges the video feeds on your screen to let you see everyone at once. When that isn’t possible without making each feed too small, FaceTime dynamically changes the size of each feed depending on who’s talking. The aim is to enlarge the feed when people start talking so you can see them better, but it doesn’t work perfectly.

You can always take control of this manually by tapping or clicking on someone to make their video larger. Doing so also reveals a fullscreen button, which enlarges the feed and moves it to the center of your screen.

Control the Camera, Microphone, and Speaker in FaceTime

On a Mac, hover your mouse over the FaceTime window to show basic FaceTime controls, then click the Sidebar icon to reveal more controls. On an iPhone, iPad, or iPod touch, tapping in a blank space reveals controls at the bottom of your screen; swipe up to expand these controls for more options.

iPhone FaceTime controls

Tap the Mute button (shown by a microphone with a line through it) to mute yourself. This turns off your microphone so other people can’t hear what you’re saying.

Similarly, tap the Camera Off button (shown by a camera with a line through it) to turn off your camera. Unless you also muted yourself, people should still be able to hear you.

On an iPhone, iPad, or iPod touch you also get a Flip and a Speaker option. The Flip button switches from the front-facing to the rear-facing camera on your device. And the Speaker button lets you send the audio to other speakers on your network, like Apple’s HomePod.

Add More People to Your Group FaceTime Call

You can keep adding new people to an existing FaceTime call until you reach 32 participants. To do so on an iOS device, tap in a blank space and swipe up on the control panel that appears. On a Mac, open the sidebar in the FaceTime app.

FaceTime controls sidebar on Mac

This panel shows everyone in the call, including people you called who didn’t pick up. Use the Ring button next to these contacts to try calling them again.

Alternatively, use the Add Person option to search for new contacts to add to the call. Search for their name, phone number, or email address, just like when you started the FaceTime call. Then tap the Add Person to FaceTime button to bring them in.

Add person to FaceTime button from iPad

Add Effects to Your FaceTime Call

If you’re using an iPhone 7 or later, you can add camera effects to your FaceTime calls. These include Animoji, filters, text, shapes, and various stickers. All you need to do is tap in a blank space, then hit the Effects button.

Select the type of effect you want to add from the toolbar at the bottom of the screen. Certain effects, like text or stickers, let you choose where to place them on your video feed using drag-and-drop.

You can add as many effects as you want, even combining your Animoji with a filter and some stickers if you wish. To go back to normal, tap the Effects button again to remove all the effects at once.

What to Do If Group FaceTime Isn’t Working

FaceTime is one of the best ways to start a group video call, but it still isn’t perfect. It’s not uncommon for FaceTime to refuse to call particular contacts or struggle with weak connection issues.

Here’s how to fix some of the most common problems with group FaceTime calls.

Check Your Internet Connection

FaceTime works best over Wi-Fi. Open the Settings app and tap on Wi-Fi to make sure you’re connected to a Wi-Fi network, then try loading a video on YouTube to check that connection is working properly. If you can’t get online, restart your router, run through our network troubleshooting steps, then contact your internet service provider if you need more help.

Wi-Fi network settings on iPhone

To use FaceTime over mobile data on your iPhone or iPad, you need to allow this in the settings. Go to Settings > Cellular, then scroll down to see a list of apps. Turn on the FaceTime toggle to let it use your cellular data.

Turn FaceTime Off and On Again

On an iPhone, iPad, or iPod touch go to Settings > FaceTime, then use the FaceTime toggle to turn the service off. On a Mac, open the FaceTime app and go to FaceTime > Preferences from the menu bar, then uncheck the Enable this account box.

Wait 30 seconds before turning FaceTime on again from the same settings page, then try to call again.

FaceTime settings on iPhone

Update Your Operating System

Outdated software causes all kinds of FaceTime problems. You might find that you can’t call particular contacts, use camera effects, or open FaceTime at all. You can usually fix these issues by applying the latest free software update.

On an iPhone, iPad, or iPod touch go to Settings > General > Software Update. Then download and install any available software updates for your device. On a Mac, open the Apple menu and go to System Preferences > Software Update to check for new updates.

Checking for iOS Software Updates in iPhone Settings

Use a Third-Party App to Call Non-Apple Devices

FaceTime’s biggest problem is that it’s not available on anything aside from Apple devices. You can’t download FaceTime for Android or Windows, which means there are likely lots of people in your life who you can’t add to a FaceTime group call.

Luckily, there are plenty of third-party apps you can use instead. Here’s a list of the best apps for group conference calls. All of them are free, and there are plenty that work across multiple platforms.

Read the full article: How to Group FaceTime on Your Mac, iPhone, or iPad


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How to Share Your Screen on Mobile Using Skype


Since June 2019, Skype has let you share your screen on mobile. This was a popular feature on desktop, which led Microsoft to add screen sharing to the Skype mobile app for Android and iOS as well. And in this article we’ll show you how to do it.

Microsoft has allowed you to share your screen on Skype on desktop for a long time. This enables Skype users on Windows, Mac, and Linux to share their screen with others while in a video call. However, screen sharing was only added to Skype for mobile in 2019.

How to Share Your Skype Screen on Android and iOS

It’s very simple to share your screen on mobile using Skype. When you’re in a Skype call, whether on Android or iOS, just tap the ... more button followed by the screen sharing button that looks like two screens, one directly behind the other.

On Android, that’s it. However, on iOS, you’ll see a confirmation window where you need to select Skype then Start Broadcasting. To stop sharing your screen on either mobile operating system, simply select the screen sharing button again.

As to why you would want to share your smartphone’s screen, there are various reasons, both personal and professional. Perhaps you want to shop online with friends, or collaborate with work colleagues on the go. Either way, screen sharing can help.

Screen sharing is supported on Android 6.0 and above and on iOS 12 and above. However, some older iOS devices won’t support this feature. Either way, you’ll need to make sure you have the latest version of Skype installed on your device.

Download: Skype on Android | iOS

The Best Free Skype Alternatives

Adding screen sharing to Skype is just the latest in a long line of improvements Microsoft has made in recent years. And we’re sure there’s more to come. However, Skype isn’t for everyone, so if you’re looking to switch here are the best free Skype alternatives.

Read the full article: How to Share Your Screen on Mobile Using Skype


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The 5 Best Headsets for Your Home Office


headsets-home-office

With so many of us now working from home, it makes sense to expand our out-of-office tech. Headsets make taking that important call a lot easier. Many of them come with noise-canceling features and enhanced audio capabilities. This means you can do your work distraction-free.

There are lots of headset options available to you. Here are our top five home office headsets to help keep your work running smoothly.

1. Jabra Evolve2 65

jabra evolve2 65 on charging stand

Jabra certainly knows its onions when it comes to office peripherals. One area in which they continue to excel is in the office headset market. The Jabra Evolve2 65 with desk stand illustrates this claim perfectly, offering superior audio for both calls and music alongside comfort and convenience. The headset is double-sided, so it has speakers for both ears. This is excellent for drowning out distractions.

Jabra has built upon its experience with the Evolve range and added some improvements with the Evolve2 65. These include the addition of three professional microphones. Also on board is Jabra’s advanced chipset, alongside its signal processing tech. This ensures clear calls time-after-time. A quick nudge of the mic to the vertical position even mutes your call in case of interruption.

The Evolve2 65 is wireless, giving you more freedom around your office space. It also comes with a handy desk stand, so you can charge the headset between use. Not that you’ll really need to during your working day; it packs a 37-hour battery life, so you’re not going to drop out of an important call suddenly.

2. BlueParrott B550-XT

BlueParrott B550-XT BlueParrott B550-XT Buy Now On Amazon $199.00

BlueParrott has been in the headset game for a long time, so it’s no surprise to find the BlueParrott B550-XT in our round-up. Long the go-to choice headset for users on the move, BlueParrott serves as a great choice if you want to expand your home office. The B550-XT is a great pick if you’re working from home and you have children.

The company claims that its headset cancels out 96 percent of background noise. So, now you can take that important client call without having to also listen to Paw Patrol on full blast. The wireless nature of the headset is enough to make it convenient, but it also features voice activation. This means you can answer calls just by saying, “Hello.”

BlueParrott’s B550-XT headset is made for comfort, so you can take full advantage of the 24-hour battery life. This means you won’t end up with painfully compressed ears if your call lasts a little longer than expected.

3. Plantronics Voyager 5200

Plantronics Voyager 5200 Plantronics Voyager 5200 Buy Now On Amazon $59.96

The Plantronics Voyager 5200 is the only in-ear headset in our round-up. However, don’t let that fool you as this little headset packs quite the punch. Just because it is small and compact doesn’t make it feature-free. Firstly, the Voyager 5200 boasts Alexa as an integrated voice assistant.

So, you can not only make and take calls with the headset, but you can control smart devices, too. The ability to take an important call while you, say, control your robot vacuum downstairs, is a godsend. Especially as you’re spending much of your time at home working.

The Voyager 5200 even comes with wind-detection tech. This means it will cancel out the noise of any windy gusts when outdoors. At least you can now conduct business from the comfort of your garden!

4. Sennheiser SDW 5016

Sennheiser SDW 5016 Sennheiser SDW 5016 Buy Now On Amazon $255.99

Sennheiser’s audio chops are pretty excellent. They’ve been going since the 1940s, so you can feel confident that the Sennheiser SDW 5016 headset is going to do the job. The Sennheiser SDW 5016 headset is one-sided. If you need to stay aware of your surroundings, these are ideal. Because they’re single-sided, they keep one ear free in case the doorbell rings while you’re in the middle of your call.

Offering premium audio quality, the headset is wireless, keeping your hands free for multi-tasking. It also comes with a desk stand, so you can charge the headphones when they’re not in use. This means that you can quickly pick up the headset and commence a call without getting tangled up in electrical wires.

The SDW 5016 also supports multiple devices, so you can connect it to your smartphone, tablet, and laptop. You can even connect it to a compatible office phone if you have one at home. One of the best things about the SDW 5016 charging base is that it can connect to multiple devices. If you live with someone who is also a business partner, this can make conference calling incredibly easy and efficient.

5. Mpow M5 Pro Bluetooth Headset

Mpow M5 Pro Bluetooth Headset Mpow M5 Pro Bluetooth Headset Buy Now On Amazon

Like the Sennheiser above, the Mpow M5 Pro Bluetooth Headset is a single-sided device. This makes it perfect for multi-tasking, as you can concentrate on your call and still hear when your coffee is fully-brewed. The brand is a firm favorite for truckers, so there is no reason why you shouldn’t invest in this budget headset.

The headset features Active Noise Cancellation (ANC) technology, which means calls will be crisp, clear, and free of undesired noise. The ANC features will eliminate any background chatter. So, you can stay focused on the task at hand yet still maintain an awareness of your surroundings.

The 18-hour talk time means you can pester your clients and colleagues for an entire working day, should you so desire. If you do happen to run low on battery, the M5 Pro comes with a handy desk stand. This doubles up as your charging station, so you’ll never need to miss closing that important deal.

The Right Headset for You

With so many different features on the go, choosing the right headset for your needs can be a bit of a minefield. The selection above covers a wide range of different needs, so you shouldn’t have too much difficulty picking some out.

If your quest for enhanced office space continues, why not take a look at the best cooling pads for your laptop?

Read the full article: The 5 Best Headsets for Your Home Office


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