11 April 2018

How to Cancel an Office 365 Subscription and Get a Refund


Office 365 isn’t for everyone. Some people will balk at the idea of paying a monthly subscription for an office productivity suite, especially as there are so many excellent free alternatives out there.

And even if you want to use Microsoft’s famous suite, you might still decide that buying the software with a one-off payment makes more financial sense for your usage patterns.

But just because you signed up for Office 365 once doesn’t mean you’re stuck with the service forever. You can easily cancel your subscription. Let’s look at how to cancel your service and what will happen to the apps on your machine.

How to Cancel an Office 365 Subscription

To cancel your Office 365 subscription, follow the instructions below:

  1. Go to account.microsoft.com/services and enter your login credentials.
  2. In the Services & subscriptions section, locate your subscription.
  3. Click on Manage.
  4. Select Cancel.
  5. In the popup box, select Confirm cancellation.

If you bought an annual subscription with the last 30 days, or you have a monthly subscription and cancel within 30 days of your last renewal, you are entitled to a refund.

Should you claim a refund, your Office apps will immediately go into a reduced functionality mode. You will still be able to open documents and print them, but you will not be able to edit anything.

If you don’t claim a refund, your apps will continue to work until the end of the subscription period for which you have paid.

Remember, canceling your subscription will mean you also lose the other benefits of your Office 365 account, such as extra OneDrive storage space and free Skype minutes. Other people that you have shared your subscription with will also lose access to their apps and benefits.

If you’d like more help determining whether you should subscribe to Office 365 or a pay a one-off fee, check out our guide on the subject.


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