Let’s face it; we all screw up from time to time. We’re humans. It’s part of what we do. Knowing how to display contrition and make amends is a very important skill to have. It allows the wronged party to move past any perceived slight, and more importantly it provides an opportunity for reflection on what caused you to upset another person. Email is a great medium for this. Although being a bit less personal than a face-to-face conversation, it allows you to compose your thoughts in a way which is unambiguous and direct, and reduces the need to be...
Read the full article: The Art Of The Apology: How To Say Sorry With An Email (And Mean It)
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